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To drive business, attract new clients, and retain existing ones, financial institutions must invest in improving their customer experience. One of the best + Read More

There is no one definition of a mature student, but the term is most often applied to students older than 21 years old + Read More

2023 looks to be a year of great change in customer experience (CX). With economic uncertainty ahead, some organizations are asking employees to + Read More

Check out our Latest Live Chat Benchmark Report 2025 to explore the most up-to-date insights and data, helping you stay ahead in optimizing + Read More

The roles within student services are incredibly varied, but they always have one underlying goal in common – improving the student experience. With + Read More

Customer experience (CX) is the convergence of three elements – human, process, and increasingly, technology. With 100% of customers clamoring for self-service options + Read More

Todays’ students expect a lot from their university or college, and so they should. The average cost of tuition and fees to attend + Read More

Customer service is always changing, and there’s no better symbol of the shift in today’s customer service than chatbots. The technology driving chatbots + Read More

Investment into higher education customer experience (CX) is growing – and growing rapidly. The question is, are these resources being optimally allocated? For + Read More

Colleges and universities often find themselves pulled between tradition and innovation. Since the COVID-19 pandemic first forced an experiment in remote learning, student + Read More

There’s no doubt that telephone remains a stalwart customer service channel. Many consumers still prefer to call companies for support, particularly when the + Read More

As customer service operations continue to digitalize, CCaaS providers are quickly recognizing that a telephone-only offering is restricting customer base and growth. As + Read More

The importance of customer service cannot be understated. It is the third highest reason why consumers switch brands, only sitting behind better deals + Read More

It’s an exciting but challenging time for IT departments in higher education. The introduction of new technologies into education is rapidly improving the + Read More