This is the first part in a four-part series of articles on how to create a dynamic live chat strategy. Part 2: What Do + Read More about why live chat? developing strategies goals
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As the popularity of online shopping continues to grow, customer service departments are switching from traditional email and phone support to online chat + Read More about 5 best practices for online chat support
While visitors always appreciate live chat as a means of requesting support, you can also increase conversions with live chat as it allows you to + Read More about 10 ways to increase website conversion rates with live chat