Customer Service Industry Trends 2024 

Once you have interviewed and selected the newest members of your live chat dream team, it’s time to begin integrating them into their + Read More

Your agents are looking good. Your lighting is perfect. Your sound and background check out. Your image is stellar. You have successfully guided + Read More

You’ve considered and perfected your agents’ on-camera appearance… congratulations! They’re looking professional and are ready to tackle a one-on-one video chat without disturbances. + Read More

Customer service isn’t known for being a particularly fashionable industry (not that it couldn’t be – most companies have a handful of agents + Read More

Once a new form of customer service, live chat is increasing quickly and steadily in popularity. Between 2015 and 2016, the total volume + Read More

Since the launch of our Chatbot, we’ve had some great feedback from our clients on how it’s helped them to save resource by + Read More

Customer service is in a huge state of flux. From Chatbots to culture shifts making their mark on the industry, there were a + Read More

Comm100 are delighted to announce the launch of our new Chatbot, helping you to get your business ready for the future of customer + Read More

It’s no secret: There’s a stigma against sales. From the snake oil salesman to the shoddy pyramid scheme, many people think of sales + Read More

Have you ever had a customer ask to speak with you over the phone during a live chat session? Text chatting is great, + Read More

Let’s say that live chat is a journey. You are a customer who is trying to get from Point A, an issue or + Read More

Just because you may use the same live chat software as another company does not mean that your businesses should use it in + Read More

Like customers, customer service experts come from a wide range of backgrounds, each with their own unique perspective and take on the industry. + Read More

One significant event that has happened recently on the internet is that main browsers, including Chrome and Firefox, are stopping their full support + Read More

It doesn’t matter how well you run your enterprise; without a steady—or preferably, growing—influx of leads, you may as well kiss all your + Read More

Emails are a vital part of every customer service force. Whether helping a customer through a support issue, or shooting off an update + Read More

It’s Christmas time, and we all know what that means for busy teams. Your team might be fighting under the weight of increased + Read More

Cyber Monday is just around the corner. While traditional retailers are preparing for the holiday surge, you’re probably sighing relief that you won’t + Read More