Automation technologies are here, and they’re giving all businesses a chance to rethink their service models and reshape their customer journeys to truly meet customer needs.
For the contact center, Chatbots are more than just the latest buzzword – they hold the promise to not just cut costs, but to meet customers in novel ways that make issue resolution faster and easier.
In this guide, we break down some of the considerations and steps you’ll need to follow to ensure that your chatbot adds to customer experiences, without degrading them at any stage.
This eBook contains the following chapters to help you on your Chatbot journey:
- It’s All About The $$$ – How Much Money Can Chatbots Actually Save You?
- How to Create a Chatbot from Scratch
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