Live chat will help you provide a better customer experience, but you may also be wondering if your agents will encounter more chat requests than they can handle. Fear not. We can help you avoid Chatmageddon!
Download our guide to handling high chat volume and learn how to:
- Maximize agent efficiency by prioritizing and routing chat requests to the most qualified agent
- Screen chats for spam or superfluous inquiries
- Deflect repetitive inquiries so your agents are available for more complex requests