Avoiding Chatmageddon: How to Handle High Chat Volume

With the ability to resolve issues in real time, live chat is becoming the preferred contact channel for customers. You can be up and running in minutes by simply plugging it onto any page on your website, mobile site, or even in your apps. Done right, your customers will quickly take advantage of live chat’s ease of use and effectiveness.

Live chat will help you provide a better customer experience, but you may also be wondering if your agents will encounter more chat requests than they can handle. Fear not. We can help you avoid Chatmageddon!

Download our guide to handling high chat volume and learn how to:

  • Maximize agent efficiency by prioritizing and routing chat requests to the most qualified agent
  • Screen chats for spam or superfluous inquiries
  • Deflect repetitive inquiries so your agents are available for more complex requests
Download now