Live chat isn’t a new channel anymore, but many companies are still applying the same KPIs and processes to it as the phone.
Using insights from Comm100’s Live Chat Benchmark Report covering more than 40 million live chat interactions, learn what needs to change and how the best companies are using chat to provide an exceptional customer service experience as a competitive advantage, with examples and insights from CCW Digital’s Brian Cantor and Michael Dejager as well as Comm100’s Kaye Chapman.
Watch the recording to learn about:
- 3 reasons customer satisfaction is falling
- Top customer expectations for 2018 – and how live chat can help
- Debunking key myths about live chat
- Mistakes businesses make with chat – and how to fix them
- Shining live chat success stories