Live chat is proven to be the best communication channel for high conversion as well as customer satisfaction. More and more businesses are considering the adoption of live chat software to stay competitive in the industry.
While doing live chat review, you need to thoroughly compare them in an all-round way including functions, availability, pricing models, training opportunities and customer care, etc.
There are surely a lot of channels to acquire related information that helps you assess live chat software solutions to find the best one for your business.
The infographic below offers a checklist including nine check points you should pay attention to during your live chat comparison.