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Ticketing & Messaging

Manage all your customer inquiries from email, social media messaging, and SMS on one robust and easy-to-use system.

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As the second most popular customer service channel, email is a must-have. So is a modern solution for managing it. Improve your efficiency today.


Social Media and Messaging

More than ever, your customers are talking about you – and to you – on Facebook, Instagram, Twitter, WhatsApp Business, WeChat, LINE, Telegram, and beyond. Join the conversation with our social media and messaging customer service solution.

Integrated with live chat


Texting is the fastest growing digital communication channel, offering easy and convenient one-to-one communication. We’ll help you get there.

you can manage various platforms in comm100, the unified ticketing and messaging platform

A unified system for managing all your digital channels

No more window hopping! Now you can manage all your digital channels from a single, unified, and fully integrated platform.

Robust ticketing and case management

With more sophisticated customers come more complex customer service issues that often need follow-up later. You need a powerful support ticket system to track and resolve them effectively and efficiently.

+ Discover Ticketing

when customer inquires are complex, you can create a ticket on comm100 and add priority on it to solve it later
comm100 follows security rules and compliant, including PCI, ISO, HIPAA, SOC2, and GDPR

Built for the Enterprise

From adherence to global privacy standards like GDPR and HIPAA to the enforcement of your own strict service promises, Comm100 helps you meet and exceed even the toughest expectations.

Because the agent experience matters

Want happier, more productive customer service agents? Make it easy for them to join and resolve conversations on any channel, any time, anywhere. That’s the Comm100 difference.

Download the Ticketing & Messaging solution sheet

Ticketing & Messaging_agent experience matters

“We chose Comm100 after a lot of research and could not be happier. Their hands-on approach, passion about their software, and swift replies to any question are exactly what we were looking for. Our needs and our feedback are taken very seriously, as demonstrated through our influence on the product roadmap over the years.”

– Tom Seelbach, Technical & Admin Manager, ITSM

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Join thousands of organizations who have achieved human-bot harmony with Comm100.