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It’s live! Access exclusive 2025 live chat benchmarks & see how your team stacks up.
Get the data
One Hub for Self-Service, Support Reps, and AI
Deliver effortless self-service, give support reps instant, accurate answers, and fuel your AI tools— all from one trusted content hub.
Our knowledge base is more than self-service. It’s the engine behind your AI ecosystem. As the trusted source for AI Agent, AI Copilot, AI Onboarding, and AI QA, it delivers fast, accurate, and consistent answers wherever your customers and teams need them.
Create and update content effortlessly with our no-code editor. AI Knowledge helps you spot gaps, fix inaccuracies, and generate article drafts, keeping your knowledge base accurate and complete with less effort.
Tailor your knowledge base to reflect your brand with custom CSS, pre-built layouts, and a branded domain. Organize content with smart categories and enhance discoverability with intelligent search.
We meet the highest standards for security and privacy compliance —including SOC2, ISO, GDPR, PCI DSS, and more—to keep your knowledge base secure and your data fully protected.
Visitors can find what they need instantly, without waiting for an agent. Your public knowledge base keeps support available 24/7.
Visitors can search your knowledge base directly in the chat window before starting a conversation, helping them find answers independently.
When an article is shared during a conversation, visitors can view it alongside the chat without switching screens.
Customize visibility by audience type (customers, employees, or partners), so every user only sees what's relevant. Manage multiple knowledge bases from one centralized platform.
Eliminate scattered files and outdated resources. Support reps access one centralized source of reliable knowledge when they need it.
New agents onboard faster with easy access to well-organized knowledge, minimizing the need for shadowing or repetitive training.
Your support team can instantly search for and access help articles right within their workspace. No switching between apps or tabs is needed.
“I love Comm100’s Knowledge Base. It is so thorough and has really helped me to try out new features and settings that have improved our agent and customer experiences.”
– Katie Miller
Team Lead, Outbound & Electronic Relations, Veridian Credit Union
Enable self-service, boost efficiency, and fuel AI with a smart, centralized knowledge base.