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Speed, understanding, and expertise – these are the building blocks of our onboarding service. From creating a tailor-made plan based on your specific needs, through to post-launch review, our team will have you set up and achieving your goals within weeks, not months.

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onboarding CSAT


days to launch


days to value

Of all the software we’ve implemented, the roll-out with Comm100 was by far the best experience we’ve ever had. I can’t think of anything that could have made the setup and onboarding better. The Comm100 team was so prepared and attentive that we even launched ahead of schedule. And because the tech is so flexible, we were able to adjust and customize the software exactly to our specific needs so easily.

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– Courtney Milton, Operations Supervisor, Willis Towers Watson

Comm100’s steps to success


Step 1: Create a tailored plan

No project is a success without detailed planning and goals. Our team of experts will get to know your specific needs and challenges, and work with you to build a launch plan that sets you up for success. With over 12 years in the game, we know what we’re doing.


Step 2. Test, tweak, perfect

Working alongside and supporting your tech team, we’ll help you set up Comm100’s solution, either on-premise or in the cloud. We also provide extensive admin and tech training so your team has knows the platform inside and out before launch.

Customers Onboarding Launch

Step 3. Time to launch!

For every customer, Comm100 follows a thorough day-of-launch readiness process with extensive testing to ensure everything runs smoothly. After all, no one likes surprises on launch day.

Customers Onboarding Review and optimize

Step 4. Review and optimize

After go-live we hold a post-mortem review with your team to analyze initial results and outcomes and provide you with expert advice to further optimize your setup. We also provide guidance on how to promote your new channels to your customers – they’re out there waiting!

Discover more about Comm100 Customer Success

Check out our customer stories

Comm100 Customer Stories CBS
Canadian Blood Services
Comm100 Live Chat helps Canadian Blood Services connect with digital-first customers
ASEBP Customer Story Cover Image
ASEBP Reduces Wait Time & Improves CSAT with Comm100 Live Chat & Chatbot
Comm100 Customer Stories Fitbit
Fitbit generated $6M in pipeline with help from Comm100 Live Chat

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