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Comm100 Training

Equipping teams to deliver unparalleled service & support

Comm100 Training

We know how demanding service & support is – but we also know how well we can help you manage the busiest of teams and most tightly-stretched budgets. Our experts can teach you how to use our platform to improve efficiency to save time & money – all while delivering the highest quality service so no high value interaction is ever missed.

icon of Best For

95%

training CSAT

days to launch

21

days to launch

days to value

35

day to value

Training that fits like a glove

Training that fits like a glove

All our training is customized to fit you. We work with you to create a training program that works for your team size and level of expertise so every minute spent learning moves you towards your goals.
It’s a team game

It’s a team game

We don’t just train your agents on how to take advantage of Comm100’s many tools and features. We design and deliver role-specific training sessions that address your varied team and employee needs. We can provide expert training for agents, managers and supervisors, system administrators, quality assessors, tier 1/2 split roles, and reporting and continuous improvement training for VPs and C-Suite.
Flexible and efficient training

Flexible and efficient training

Pulling agents away from customer queries to train can be tough so our trainers make sure to up-skill your staff efficiently and effectively – all through the medium of your choice. We offer live instructor-led sessions, real-time Q&As with our product experts, self-assessment surveys, and a wealth of accessible materials to help your team build their knowledge in a way that works for you.
Lifelong learning

Lifelong learning

The training you receive at the start of your journey with us is only the beginning. We believe in providing you with the training and best-practice guidance – not just at the point when you become a new customer - but in the years to come. As our software improves and grows, you’ll receive all the resources you need to improve and grow with it.

Here’s what our customers are saying about
Maria Fielder, our Learning, Training and Development Manager  Maria

McMaster University logo

“Maria was the most competent person I have had the pleasure of dealing with for many years, competent, easy to deal with, reassuring and responsive.”

– Alice O’Carroll, M.A., Director, Career Development and Cooperative Education, Faculty of Science, McMaster University

Clover Imaging Group logo

“Maria was fantastic with providing all the necessary information during our training session. Extremely knowledgeable.”

– Clover Imaging Group

Queen's University, Undergraduate Admission & Recruitment logo

“Very informative and helped to clear up some questions in regards to what the features are. The training takes the user through step by step of each future to ensure everything makes sense and is easy to follow. Looking forward to utilizing the information presented to get the most of the platform to it’s fullest.”

– Queen’s University, Undergraduate Admissions & Recruitment

UBC Science logo

“Maria did a great job of previewing a brand new (Queue Management) system for us and it gave us the ability to go on and practice/test the system to iron out any bugs so we can head for a successful launch!”

– University of British Columbia, Faculty of Science, Student Experience

People-Force logo

“Maria has been fantastic in, not only, all the sessions that have been provided, but every communication that we have had. She is a real Credit!”

– Project Lead, People Force

Relate logo

“Maria was so patient and kind despite some (frankly) quite rude interventions on our side, even more impressive given how early in the morning it was for her! She was really good at navigating the needs of a very hesitant audience kindly, calmly, and accessibly.”

– Relate

Veridian Credit Union logo

“We had a lot of questions for Maria and she answered them all wonderfully!”

– Veridian Credit Union

Customer Stories

Relate Boosts Counseling Services by Switching to Comm100 Live Chat, Ticketing & Task Bot

Product used

  • Live Chat
  • Ticketing & Task Bot
Customer Stories

Relate

"Maria has been happy to help with any questions I've had during the process, no matter how small or silly. She's been happy to help us work on situations unique to the business to make sure that we understand how comm100 works in a way that makes sense to our staff, and to ensure that everyone feels confident using it."

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Motor City Community Credit Union joins growing digital support switch

Product used

  • Live Chat
  • Chatbot
Customer Stories

Motor City Community Credit Union

“10/10 training, can't say much more than that! Well structured, thorough, and the right amount of time. Well done Maria!”

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The Impact of Comm100 Live Chat & Chatbot at Queen’s University

Product used

  • Live Chat
  • Chatbot
Customer Stories

Queens University

"Very informative and helped to clear up some questions in regards to what the features are. The training takes the user through step by step of each future to ensure everything makes sense and is easy to follow. Looking forward to utilizing the information presented to get the most of the platform to it's fullest."

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How Cabrillo Credit Union is transforming member engagement

Product used

  • Live Chat
  • Chatbot
Customer Stories

Cabrillo Credit Union

"The Comm100 team has been a dream to work with. They’ve provided exceptional training and onboarding services, and their expertise in chatbots has made the building process a fun and approachable experience."

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In 2023, Comm100 customers gave our training a 95% satisfaction score

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