Comm100 Training

Building teams of customer service experts

Here at Comm100, we don’t just sell software — we promote successful results. We believe in providing you with the training and best-practice guidance you need to learn and grow with our software – not just at the point when you become a new customer, but in the years to come.

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95%

training CSAT

21

days to launch

35

days to value

The Comm100 team has been a dream to work with. They’ve provided exceptional training and onboarding services, and their expertise in chatbots has made the building process a fun and approachable experience.

– Sara Burmeister, Member Support Manager, Cabrillo Credit Union

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Training that fits like a glove

All our training is customized to fit you. We work with you to create a training program that works for your team size and level of expertise so every minute spent learning moves you towards your goals.

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It’s a team game

We don’t just train your agents on how to take advantage of Comm100’s many tools and features. We design and deliver role-specific training sessions that address your varied team and employee needs. We can provide expert training for:

Agents
Managers, supervisors or senior agents
System Administrators
Quality Assessors
Tier 1 and Tier 2 split roles
Reporting and continuous improvement training for VPs and C-Suite.

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Flexible and efficient training

Pulling agents away from customer queries to train can be tough so our trainers make sure to up-skill your staff efficiently and effectively – all through the medium of your choice. We offer live instructor-led sessions, real-time Q&As with our product experts, self-assessment surveys, and a wealth of accessible materials to help your team build their knowledge in a way that works for you.

Lifelong learning

The training you receive at the start of your journey with us is only the beginning. As our software improves and grows, you’ll receive all the resources you need to improve and grow with it.