Comm100 Training
Equipping teams to deliver unparalleled service & support
We know how demanding service and support can be, and how much we can help you run even the busiest teams on the tightest budgets. Our experts teach your team to get more out of the platform, save time and money, and keep service quality high so no high-value interaction slips through.
95%
training CSAT (2026)
21
days to launch
35
days to value
Training that fits like a glove
All our training is customized to fit you. We work with you to create a training program that works for your team size and level of expertise so every minute spent learning moves you towards your goals.
It’s a team game
We don’t just train your agents on how to take advantage of Comm100’s many tools and features. We design and deliver role-specific training sessions that address your varied team and employee needs. We can provide expert training for agents, managers and supervisors, system administrators, quality assessors, tier 1/2 split roles, and reporting and continuous improvement training for VPs and C-Suite.
Flexible and efficient training
Pulling agents away from customer queries to train can be tough so our trainers make sure to up-skill your staff efficiently and effectively, all through the medium of your choice. We offer live instructor-led sessions, real-time Q&As with our product experts, self-assessment surveys, and a wealth of accessible materials to help your team build their knowledge in a way that works for you.
Lifelong learning
The training you receive at the start of your journey with us is only the beginning. We believe in providing you with the training and best-practice guidance – not just when you first become a customer, but in the years that follow. As our software improves and grows, you’ll receive all the resources you need to improve and grow with it.
Here’s what our customers are saying about
Maria Fielder, our Director of Learning, Training and Development 
“Maria was the most competent person I have had the pleasure of dealing with for many years, competent, easy to deal with, reassuring and responsive.”
– Alice O’Carroll, M.A., Director, Career Development and Cooperative Education, Faculty of Science, McMaster University
“Maria is very knowledgeable and was very detailed in her explanations. She followed up after our meeting and provided an overview of our discussion which made it easy to share with my team.”
– Team Manager, Willis Towers Watson
“The trainer was incredibly knowledgeable, patient, and experienced. The session was paced perfectly – neither too slow nor too fast. The trainer was able to answer questions from a large group of people and customize the training plan based on our organization’s needs. The trainer’s positive attitude and kind and helpful approach made the learning process seamless and enjoyable. “
– Assistant Registrar, New College, University of Toronto
“Training was very thorough and helped provide us with clear examples and guidance for how we need to use chat to best suit our needs. We have been able to easily make updates and modifications to our platform and are equipped with a solid understanding of how to use the tools we have.”
– Dan Stone, Digital Marketing Manager, ST Lawyer’s / Samfiru Tumarkin LLP
“Maria did a great job of previewing a brand new (Queue Management) system for us and it gave us the ability to go on and practice/test the system to iron out any bugs so we can head for a successful launch!”
– University of British Columbia, Faculty of Science, Student Experience
“We had a lot of questions for Maria and she answered them all wonderfully!”
– Veridian Credit Union
“Maria was very knowledgeable and patient with all the questions that we asked her, being able to cater her explanations to our specific use case.”
– Software Test Leader, Oxford University Press
“We appreciate the patience in explaining the intricacies of COMM100 as part of our multiple training sessions and the openness to look into the platform from our office’s perspective, acknowledging that we operate in a different way than other UBC units. “
– Lilian Bandeira, Manager, International Student Advising, UBC
“Maria is a balance of professional and conversational. This worked extremely well for our group, as we ask a lot of questions and were able to do that comfortably. “
– Kara Spaulding, Business Relationship Manager, Information Technology, City of Westerville
“Maria gave a very thorough introduction to the Comm100 system and made it easy to understand for someone who has never seen it before. “
– WCG Services
“Maria was great for our training sessions. She presented the information clearly allowing all to understand. This can at times be a challenge when you are training both a tech and non tech at the same time.”
– Customer Experience Manager, Canadian Ski Council
Customer Stories
Frequently Asked Questions
What does Comm100 training include?
Comm100 training is expert-led, customized instruction on how to use the platform for your team’s goals. It covers the tools and features your roles use day to day, plus best-practice guidance, and it continues beyond onboarding as the software grows.
Who is Comm100 training for?
Training is role-specific. Comm100 delivers sessions for agents, managers and supervisors, system administrators, quality assessors, and tier 1 and tier 2 roles, along with reporting and continuous-improvement training for VPs and the C-suite.
How is Comm100 training delivered?
Comm100 offers live instructor-led sessions, real-time Q&As with product experts, self-assessment surveys, and a library of materials, so teams can learn in the format that fits them without pulling agents away from customers for long.
Is Comm100 training customized to my team?
Yes. Every program is built around your team size and level of expertise, so the time spent learning maps to your goals rather than a generic curriculum.
Does training continue after onboarding?
Yes. Comm100 treats onboarding training as the starting point and provides ongoing training and best-practice guidance in the years that follow, with new resources as the platform improves.
In 2023, Comm100 customers gave our training a 95% satisfaction score
Download the PDF to find out more