Blog

This is the second article in a four part series on creating a live chat strategy.  Part 1: Why Live Chat? Developing Strategies & + Read More about what do online consumers want? meeting live chat user expectations

When one thinks of providing a great customer experience, it’s easy to visualize some of the more common aspects of customer service – + Read More about accessibility is key to customer satisfaction in 2014

Conversion rate can be a difficult thing to improve. It’s a more-or-less direct representation of your site’s ability to create and retain customers + Read More about 5 ways to increase your ecommerce conversion rate

This is the first part in a four-part series of articles on how to create a dynamic live chat strategy.  Part 2: What Do + Read More about why live chat? developing strategies goals

As the popularity of online shopping continues to grow, customer service departments are switching from traditional email and phone support to online chat + Read More about 5 best practices for online chat support

While visitors always appreciate live chat as a means of requesting support, you can also increase conversions with live chat as it allows you to + Read More about 10 ways to increase website conversion rates with live chat