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Business websites need to convert visitors into customers. Unfortunately, this is not always so straightforward. There are many challenges on the road to + Read More about the art and science of product grouping

Consumers continue to find live chat as a viable alternative for communicating with companies. According to a 2013 Forrester report, live chat usage + Read More about how are we doing? measuring live chat effectiveness

Today’s customers more than ever are turning to live chat for communicating online with product and service providers. It’s important to know what + Read More about what do online consumers want? meeting live chat user expectations

When one thinks of providing a great customer experience, it’s easy to visualize some of the more common aspects of customer service – + Read More about accessibility is key to customer satisfaction in 2014

As the popularity of online shopping continues to grow, customer service departments are switching from traditional email and phone support to online chat + Read More about 5 best practices for online chat support

While visitors always appreciate live chat as a means of requesting support, you can also increase conversions with live chat as it allows you to + Read More about 10 ways to increase website conversion rates with live chat