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Today’s customers want everything on their terms. They expect to be able to contact companies quickly, easily and over the communication channel that + Read More

When 67% of consumers turn to social media for customer service support, and 87% of customers indicate that these interactions positively impact their + Read More

Introduction Social media is a modern day holy grail for businesses: should your company achieve a successful social media strategy, the promise is + Read More

Many digital marketing mistakes are fueled by one major misconception: eCommerce is easy. People tend to perceive eCommerce as a platform through which + Read More

Contact center management is a difficult job. Even as an outsider, if you’ve spent any time at all working alongside a call center + Read More

Christmas is coming, and in the spirit of the season of giving, it’s a great time to show your customers how much you + Read More

The holiday season is ahead of us, which in e-commerce lingo stands for “get ready for chaos.” But the tide has shifted from + Read More

We’re excited to announce that Comm100 Live Chat has a fresh new look – helping you to better engage your customers and provide + Read More

One or more of these phrases might be familiar to you; many customer service supervisors use them as an attempt to lower your + Read More

Introduction In 2013, Amy’s Baking Company became famous overnight after premiering on a particularly dramatic episode of Gordon Ramsay’s “Kitchen Nightmares” – a + Read More

Introduction After you have purchased your live chat solution, the next step is to add live chat to your website and start engaging + Read More

Introduction Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing + Read More

Introduction Let’s say you’re online, and searching for a company’s live chat service. You find what appears to be a live chat box + Read More

Once you have interviewed and selected the newest members of your live chat dream team, it’s time to begin integrating them into their + Read More

Your agents are looking good. Your lighting is perfect. Your sound and background check out. Your image is stellar. You have successfully guided + Read More

You’ve considered and perfected your agents’ on-camera appearance… congratulations! They’re looking professional and are ready to tackle a one-on-one video chat without disturbances. + Read More

Customer service isn’t known for being a particularly fashionable industry (not that it couldn’t be – most companies have a handful of agents + Read More

Once a new form of customer service, live chat is increasing quickly and steadily in popularity. Between 2015 and 2016, the total volume + Read More