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The benefits of chatbots in student recruitment are abundant and clear – 24/7 availability, increased support capacity, faster response, personalized support… and the + Read More about the future of higher ed admissions – student survey reveals overwhelming chatbot acceptance

Recruitment is arguably the number one challenge for higher education right now. College undergraduate enrolment in 2022 was down by 9.4% compared to + Read More about higher ed admissions survey – live chat emerges as students top choice

New AI tools like OpenAI’s ChatGPT and Microsoft’s Bing chatbot have taken over the popular imagination. These tools use AI language models to + Read More about higher ed beware: 10 dangers of chatgpt in education that schools need to know

It’s an exciting time in artificial intelligence. The release of ChatGPT has kicked off an AI battle among the tech giants, and public + Read More about chatgpt in higher ed: maximizing benefits and managing risks

As Gen Z enters higher education, support expectations are rising. Today’s students have grown up accustomed to the speed and convenience that technology + Read More about top 5 university chatbot examples

There is no one definition of a mature student, but the term is most often applied to students older than 21 years old + Read More about how higher education can increase mature student recruitment

The roles within student services are incredibly varied, but they always have one underlying goal in common – improving the student experience. With + Read More about how higher education is fighting high dropout rates

Todays’ students expect a lot from their university or college, and so they should. The average cost of tuition and fees to attend + Read More about 5 costly impacts of falling behind on digital student engagement

Investment into higher education customer experience (CX) is growing – and growing rapidly. The question is, are these resources being optimally allocated? For + Read More about higher education must improve agent experience to ever deliver excellent student experience

Colleges and universities often find themselves pulled between tradition and innovation. Since the COVID-19 pandemic first forced an experiment in remote learning, student + Read More about top 5 higher education customer service trends for 2023

It’s an exciting but challenging time for IT departments in higher education. The introduction of new technologies into education is rapidly improving the + Read More about the top 4 challenges facing higher education it departments

It’s a difficult enough task for admissions departments to attract students to their university or college at the best of times. Now this + Read More about how to engage with more prospective students and increase enrollment

The state of higher education is changing, and the way that admissions teams work to increase university enrollment must change as well.  While + Read More about 5 digital strategies that increase university enrollment

Reaching students has never been more challenging. In US postsecondary education, spring enrollment decreased by 7.4% from 2020 to 2022. With student enrollment + Read More about 4 stats that show how universities can increase enrollment 

Editor’s note: This post was originally published in October 27th, 2021 and has been updated for comprehensiveness. As higher education institutions look for + Read More about how higher education is using ai chatbots to improve student engagement

Today’s students have sky-high support expectations, but with a reliance on phone and email, many higher education institutions are failing to meet these + Read More about why do universities & colleges choose comm100 live chat?

Today’s Gen Z students have grown up during a time of incredible innovation in CX. Whether it’s shopping, transportation, or food, these students + Read More about how higher education suffers without digital student engagement