Comm100 Live Chat Enterprise: 7 Premium Features
"Powered By" Removal
Show Only Your Own Brand to Your VisitorsYou can remove the "Powered By Comm100" image from your chat button, chat window, pre-chat window, offline message window and post-chat rating window.
Rating
Allow Customers to Help You Measure & ImproveYou can allow visitors to rate and comment on your operators' service performance after chatting. You can fully customize the style and content of your rating window.
Department
Utilize the Skill Set of Your Staff More EffectivelyYou can create multiple departments to group your operators according to their responsibilities and route chat requests to the most suitable departments.
Intelligent Auto Invitation
Make Your Live Chat Program Proactive, Not ReactiveOn top of generic auto invitation, you can set up multiple rules to define whom to invite and which invitation to pop up according to your business rules and deliver a highly personalized experience.
Custom Fields
Capture Any Customer Information You NeedYou can add custom fields into your Pre-Chat window and Offline Message window to collect certain information of your clients, such as account Id, order number, etc.
Advanced Reports
Improve Your Performance with Powerful DataYou can get a clear view of your operator performance, customer rating and the performance of your auto invitations and identify areas for improvement.
Premium Support
We are Always Here to Help YouYour support inquiries will be prioritized. Some custom services like modifying chat button images are available for you with no extra charge.
