While professionals everywhere are excited about chatbot and artificial intelligence, understanding how to get started is another story. Finding the right bot for your business can be a challenging process, so we did the legwork for you.
Decision Tree: An “If this… then that” framework that guides customer to choose from a list of pre-defined scripts and options. This framework can be presented either through keywords or buttons.
Natural Language Processing (NLP): A form of A.I. that analyzes natural human language to help chatbots understand conversational dialog, identify intent, and suggest contextualized resolutions.
Machine Learning: Algorithms that teach a chatbot how to “learn” concepts using data — without being explicitly programmed. Chatbots gain more confidence in their responses based on agent and visitor feedback.
Sentiment Analysis: An automated process that allows a chatbot to extract verbal cues from chats to determine the mood and feelings of a visitor and adapt responses accordingly.