eBook

The Live Chat & Chatbot Guide for Higher Education

Live Chat & Bot

If you are looking for a comprehensive guide to implementing live chat and chatbots as part of our student experience and outreach strategy, then you’ve come to the right place.

Everyone working in higher education knows just how tough the competition is. Just take a look at the sky-rocketing marketing budgets of these institutions as they try to grab the coveted attention of today’s students.

And yet there are other ways that higher educational institutions can attain this attention – and keep it.

Firstly, it begins with live chat. Live chat is the perfect channel for institutions to connect with students where and how they like to communicate. Students can receive fast support that is easily accessible and convenient to them. Then bring in chatbots (which are most popular among this demographic), and the support is even faster, more efficient, and scalable.

Read this eBook to learn:

  • Why higher education must shift towards digital engagement to connect with prospective and current students
  • How live chat and chatbots benefit the bottom line
  • Live chat best practices
  • Taking the next step with AI chatbots

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