Comm100’s dashboards and reports not only help you understand what’s going on with your digital conversations today – they reveal what you should think about to ensure success tomorrow.

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Chat analytics

Easily see where chats are coming from in real time and over a chosen period so you can understand traffic patterns, coverage needs, the most popular places where chats start on your site, and more.

Popular reports include:

  • Chat source
  • Chat volume
  • Queue Length and Wait times
  • Visitor Segmentation

Agent analytics

Get a close-up view of agent performance and workload with our detailed agent analytics and reports, including:

  • Chats by Agent, Department, and Campaign
  • Wait time and chat time per agent
  • Visitor ratings
  • Chat transfers and workload
  • Efficiency

Conversion analytics

Like many things in business, sometimes quality matters more than quantity. Comm100’s conversion reporting helps you connect the dots between chats and any type of conversion you wish to measure on your site, from downloads to video views to shopping cart checkouts and more. If you’re looking for live chat ROI, look no further than your conversion reports, unique to Comm100.

“Comm100 compared to LivePerson is night & day – in terms of their reporting and overall platform. Comm100’s program is much better and has the ability to translate languages in real-time.”

Will Cunningham, Technical Support Manager, EMC Publishing

For a complete overview of our reporting system, download our datasheet.

Download report datasheet