It’s live! Access exclusive 2026 AI live chat benchmarks & see how your team stacks up.
Unlock the insights
It’s live! Access exclusive 2026 AI live chat benchmarks & see how your team stacks up.
Unlock the insights
Real Conversations. Real-Time Support.
Nurture the customer trust and loyalty you deserve with AI-powered Live Chat, our award-winning, dependable, and secure real-time support system for your website or mobile app.
Handle conversations in real time, in more than 100 languages
Offer round-the-clock automated support with our AI Agent
Give your agents all the tools they need to get the job done right – the first time
Design a chat experience that fits your brand and service promises like a glove
Comm100 Live Chat promises immediate, human help whenever your visitors need it. It’s the perfect way to scale support in ways that voice or email can never match. Comm100 Live Chat goes even further by equipping your agents with workflows and AI tools designed for faster resolution, higher satisfaction, and better outcomes all around.
Comm100’s autonomous AI Agent can handle as much as 80% of inquiries by itself, without the need for a human agent. Instantly increase your capacity and extend service hours, and allow for human escalation whenever needed.
Harness your knowledge resources with AI Copilot to help your agents resolve issues faster and more confidently.
Understand the big picture more clearly and more quickly with AI Insights. Mine your human and AI Agent live chat data for continuous performance improvements.
“We knew that we weren’t reaching a whole demographic profile because we were only offering phone and email support. If we wanted to connect with these potential donors, we had to provide them with a digital channel that was convenient and instant — and live chat was the obvious answer.”
– Denny Michaud, Customer Relations Manager, Canadian Blood Services
Personalize your live chat look and experience to your unique brand requirements. Use our highly configurable settings or import your own style sheet.
Start the conversation yourself with manual or rule-based invitations. Include messages or images to keep it real and encourage more engagement.
Go beyond standard website live chat features and offer audio and video calls for clearer communication and faster resolutions.
Manage all chats, visitor details, and conversation history in one place. Optional integrations with other core systems provide even richer context.
See what visitors are typing to get a jump on resolution resources.
Reduce response time with customizable keyboard shortcuts, canned messages, internal notes, and a range of other time-saving features that boost productivity and eliminate repetition.
Transfer chats between agents or departments without ever losing context.
Sometimes the “next available agent” may not be the right person for a specific chat. Comm100 Live Chat lets you route chats to the most qualified agent based on location, skills, seniority, visitor segment, or department.
Optimize chat distribution with load balancing, capability weighting, or round-robin allocation to get the most out of your team’s capacity.
Maximize agent performance and customer satisfaction by actively monitoring live chats, reviewing transcripts, delivering live coaching, and seamlessly taking over chats as needed to guarantee positive customer outcomes. Our robust analytics will help you continuously improve how you deliver live chat support to your customers.
See how our live chat can transform your business.
Comm100 AI Live Chat is built to protect sensitive customer data with enterprise-grade security, including encryption, role-based access control, and compliance with standards such as SOC 2, ISO 27001, HIPAA, and GDPR.
Faster resolutions with immediate, human-led conversations
Higher CSAT through personal, contextual support
Lower wait times with intelligent routing and queue management
Stronger relationships built on real-time, one-to-one engagement
1 Day
Deployment period
Positive ROI within 4 weeks
4.2/5
Average customer satisfaction score
Reported across all verticals
See how our live chat can transform your business.
AI-powered live chat software combines real-time messaging between customers and support agents with artificial intelligence that handles routine inquiries, suggests responses, and routes conversations automatically.
The AI component uses natural language processing to interpret what a visitor is asking, then either resolves the query directly through an AI chatbot or surfaces the right information for a human agent to respond faster.
Live chat connects a customer with a real person in real time through a text-based interface on a website or app. AI chatbots are software programs that simulate conversation, either through predefined scripts or through AI models that generate responses based on training data. The short answer is that live chat is human-to-human, and a chatbot is human-to-machine.
Modern platforms often treat them as a single system, where an AI chatbot greets visitors, qualifies their intent, and resolves what it can. If the issue is complex, the chatbot transfers the conversation to a human agent seamlessly, preserving the full chat history. Comm100’s platform, for example, unifies both within one console, so agents see every interaction a visitor has had with the bot before they step in.
Multichannel support means offering customer service across several channels: live chat, email, phone, social media, SMS. Omnichannel support means those channels are connected.
The distinction matters because in a multichannel setup, a customer who starts a conversation on live chat and follows up over email may encounter an agent with no visibility into the prior exchange. The customer repeats themselves, the agent lacks context, and satisfaction drops.
An omnichannel platform like Comm100 consolidates every channel into one agent workspace. When a customer messages on WhatsApp, then switches to live chat, then sends an email, the agent sees a single, continuous conversation thread regardless of channel.
Visitor history, previous interactions, and CRM data all appear in the same view. Routing rules apply consistently, so a VIP customer gets prioritized whether they contact you through Facebook Messenger or your website widget.
Yes, Comm100 offers a variety of integrations and can integrate with popular CRMs, including Salesforce, HubSpot, Microsoft Dynamics 365, and Optimove. You can also integrate with major student information systems like Ellucian.
Comm100 also offers a flexible API for custom connections. The platform also connects with popular messaging channels including WhatsApp, Facebook Messenger, Instagram, Telegram, and SMS, extending your live chat investment across every channel your customers already use.
Comm100 was built for regulated environments from the ground up. The platform combines a full AI suite (AI Agent, AI Copilot, AI Quality Assurance, AI Insights, AI Knowledge, and AI Training) with omnichannel support across live chat, email, SMS, social media, voice, and messaging apps.
That AI suite isn’t a bolt-on; it’s integrated into every stage of the support lifecycle, from the first customer question through agent coaching and quality review.
Three things set Comm100 apart in practice. First, compliance is built into the core product, not reserved for enterprise pricing tiers. SOC 2 Type II, HIPAA, PCI DSS, and ISO 27001 standards are supported across the platform, and on-premises deployment is available for organizations that need full control over where their data lives. Second, the platform is designed for teams that aren’t staffed with developers.
Third, Comm100 offers industry-specific integrations and workflows that general-purpose platforms simply don’t prioritize, including Ellucian for higher education, core banking system connectivity for credit unions, and pre-built AI intents tailored to sectors like gaming and government services.
Yes. Comm100’s proactive chat feature lets you initiate conversations with website visitors based on configurable triggers rather than waiting for them to click the chat widget. These triggers can be based on time spent on a specific page, number of pages visited, shopping cart value, geographic location, referral source, or any combination of visitor attributes.
Each proactive message can be customized per page, per audience segment, and per language. You control the frequency (so returning visitors aren’t bombarded with repeated invitations), the routing destination (specific departments or agents), and whether the initial greeting comes from the AI Agent or a human.
Comm100 supports over 100 languages through its auto-translation feature, which translates messages in both directions during a live chat session. A visitor can type in Mandarin, and the agent sees the message in English (or their preferred language).
The agent responds in English, and the visitor receives the reply in Mandarin. The translation happens in real time within the chat window, with no plugins or third-party tools required.
Comm100 Live Chat pricing starts from $31/agent/month for Live Chat Startup and $55/agent/month for Live Chat Plus. Custom pricing for Live Chat Ultra is available upon request. See our pricing page for more details.
Six AI solutions that automate, assist, and elevate every part of your support lifecycle
Email, social media, SMS and more – all from one platform
Easy-to-find help resources for both customers and agents
Engage with customers via inbound and outbounds calls
Streamline the queueing experience to cut wait times & improve CX
Empower customers to book appointments or meetings with ease
Expand your knowledge and improve your team’s performance with our in-depth guides, best practices, and tools.
