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It’s live! Access exclusive 2025 live chat benchmarks & see how your team stacks up.
Get the data
Your Intelligent AI Assistant
Enhanced human agent resources for faster resolution and higher CSAT.
No more manual searches and resource juggling. AI Copilot instantly scans all your connected resources to find relevant answers for your agents, reducing resolution time and driving improved customer experiences.
With a single click, agents can send customer questions directly to their AI Copilot, which uses conversational context and the customer profile to generate targeted responses.
Agents can chat with AI Copilot privately during each session, asking questions in natural language and receiving highly targeted, contextual responses. Agents can forward suggestions directly to their customers or drop them into the message composer for editing.
Equip dedicated AI Copilots for distinct use cases such as pre-sales and post-sales for even faster and more focused response support.
With access to all your knowledge resources as they evolve and expand, AI Copilot provides reliable, real-time guidance that keeps all your agents – rookie and veteran – fully up to speed.
AI Copilot supports more than 100 languages, either working natively or translating based on agent capabilities. Now you can serve all your customers without any language barriers.
Write professional, well-structured emails effortlessly. Ask AI Copilot to rephrase, expand, shorten, and adjust responses as needed to maintain control.
AI Copilot’s Smart Wrap-up automatically assigns issue categories, resolution types, and support topics by analyzing conversation content, ensuring consistent, accurate tagging and faster record-keeping. No more manual conclusion needed.
AI Copilot summarization automatically extracts key issues, resolution steps, and outcomes for every conversation or email, eliminating time spent on documentation. Agents can review and refine summaries, ensuring efficiency and consistency across every interaction.
As your agents refine responses and expand knowledge, AI Copilot automatically incorporates their expertise, delivering smarter, more accurate assistance over time.
Track AI performance with detailed reports showing auto-suggested times, usage rates, and generated answers. Monitor your most suggested and used content including canned messages, intents, web pages, articles, and files with granular reporting from half-hour intervals to monthly trends.
Build and train a new AI Copilot in two clicks. Choose an AI Agent you’ve already built, and instantly synchronize its resources – web pages, knowledge base articles, files, topics & intents, and more – to your AI Copilot. It’s that simple.
“With smart wrap-ups, we can jump into more member conversations faster because we no longer waste time searching through notes or categories. And with text enhancements, our messages are more professional and easier to write. As a result, our chat response time, agent response time, and overall waiting time have all gone down.”
– Matthew, Bot Developer II at Veridian Credit Union.
Comm100 AI Copilot
| Standard AI Assistants | |
Quick Suggestions |  | |
Generative Suggestions | | |
Text Enhancements | | |
Summarization | | Available via add-ons |
Smart Wrap Up | | Don't support populating custom fields |
Discover how our six AI solutions work together in a flywheel that accelerates your entire support lifecycle.
Automate 80% of customer queries with context-aware human-like AI responses
Gain deep visibility into chat resolutions, sentiments, and other AI-driven analytics
Find knowledge gaps, fix articles, and draft new content from real conversations
Auto-score every conversation and turn findings into one-click coaching moments.
Convert your knowledge and QA insights into simulation-based training and quizzes.
Improve response times, streamline workflows, and empower your team with AI-driven assistance.