Training Center

Start your chat operation faster and better

One-on-One Product Training

We are ready to deliver hands-on product training right after you purchase Comm100 Live Chat for Enterprise. Equip your support team with the fundamental operation skills so that they can make the most out of your live chat program.

Administrators

Administrators should get the core knowledge of functional settings, security management, and performance evaluation. The course contains the following contents:

  • Overall demonstration of Comm100 Live Chat for Enterprise, which gives a bird’s view of what it looks like and what it can achieve.
  • Code plan creation and customization, which shows you how to design your live chat program based on your business requirements.
  • Functional settings such as canned messages, department, automatic acceptance, etc., through which you can better leverage your live chat program.
  • Reporting function, which provides real time and history statistics for you to make informed decisions on staff management.
  • Operator management & account management, which allows you to set clear privileges for each role and account security rules to protect your account.
Administrators

Operators

Your operators are the daily users of your live chat program. They should know the essentials and best practices to ensure best customer experiences. The course contains the following contents:

  • How to check visitor details, including geographic location, the search engine they use, the current page they are on, etc.
  • How to use chatting functions, including screenshot, file sending, chat transfer, spell check, transcript sending, canned messages, etc.
  • How to configure the Operator Console for improved productivity, including keyboard shortcuts, popup notification for different events, automatic greetings to visitors, etc.
Operators

E-learning Courses

It is possible that you would rather learn at your own pace when you have the time and energy to learn.

Onsite Training

We also offer onsite training on your demand. If you have any training needs based on your business requirements, please contact your account manager for detailed plans.