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Live Chat Security: Is Free Live Chat Safe?

Consumers around the world are becoming more aware of how their personal data is used online, and more concerned too. Nearly three-quarters (72%) of Americans say they are ‘very concerned’ to ‘extremely concerned’ about their online privacy

What this boils down to is a lack of trust, and this can cause big problems for brands of every size. Emotions dictate a customer’s choice. Consumers will not buy from a company, and they certainly won’t be loyal to it, if they don’t feel trust towards it. 

To foster trust with your consumers, you need to make sure that every touchpoint you have with them instils confidence in your brand. The security of your live chat solution is key to this. 

There are many free live chat solutions on the market, and some people worry that because it comes at no cost, there may be security issues with it – and it’s right to have these questions. Live chat security is incredibly important because personal information is often passed between agent and customer, including credit card details. The level of live chat security also varies between vendors, so it’s important to do your research. 

At Comm100, we take security and privacy very seriously across our whole platform, including Comm100 Free Live Chat. When it comes to privacy and data protection, there can be no compromise. We adhere to the strictest international standards for network security and data protection to provide our customers with secure live chat 

But don’t just take our word for it. To answer the question ‘is free live chat safe?’ let us take you through Comm100’s Free Live Chat security and privacy measures and show you what live chat security compliances to look out for. 

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Live Chat Security – Comm100 Free Live Chat 

Before we begin looking into how Comm100 provides secure live chat, it’s important to make the distinction between security and privacy. Security refers to the protection of your data from unauthorized access, while privacy relates to the rights you have to control the collection, use, and disclosure of your personal information. Let’s begin with Comm100’s live chat security measures.

– SOC 2 Type II compliant 

 SOC 2 Type II certification denotes the highest degree of excellence in security, availability, processing integrity, confidentiality, and privacy of customer data. Comm100 is proud to be SOC 2 Type II compliant with industry-leading firewalls, two-factor authentication, intrusion prevention, advanced tier-1 data centers, and much more. We want our customers to be confident in the knowledge that their customers’ data is protected to the strictest standards. 

Learn more about Comm100’s SOC 2 Type II compliant live chat.

– Password policies 

Passwords are a crucial and an often-overlooked component of data security. Because of this, they are particularly vulnerable to attacks. To combat this, Comm100’s platform has a robust password security system that includes password complexity standards, password encryption, HTTPS authentication, and CAPTCHA verification.  

Agent permissions and IP restrictions  

Comm100 Free Live Chat allows you to assign specific permission to each agent based on their role in your team. This helps you manage permissions more granularly and limit the actions of agents for greater security. Permissions include accepting chats, transferring chats, inviting visitors to chats, viewing and deleting transcripts, and much more. 

You can also set up IP restrictions so that users will only be allowed to log in from certain IPs/IP ranges, adding another layer security to your platform. 

Live Chat Privacy – Comm100 Free Live Chat

As well as the privacy measures that are included within our SOC 2 Type II compliance, Comm100 Free Live Chat also adheres to more privacy requirements to ensure personal information is protected, and customer trust is preserved. 

GDPR compliant 

With customers around the world, Comm100 adheres to a range of global, regional, and local compliances, including GDPR for the European Union. Comm100 Live Chat and our complete customer service solution is GDPR compliant so you and your customers can rest easy knowing that their data is safe and accessible as required by current EU standards. 
Learn more about Comm100’s GDPR compliant live chat & customer service software

CCPA compliant 

The CCPA (California Consumer Privacy Act) came into effect in 2020 to provide residents of California with greater privacy rights and consumer protection. Comm 100 has ensured it complies with all requirements, following strict data processing and usage protocols. 

PIPEDA compliant 

PIPEDA is a Canadian federal privacy law that sets out the rules for how businesses can collect, use, and disclose personal information. As a proud Canadian company with hundreds of Canadian customers, Comm100 Free Live chat is fully PIPEDA compliant so our customers can gain their customers’ total trust. 
Learn more about Comm100’s PIPEDA compliant live chat & customer service software

Wrap-up 

As today’s consumers become more aware of how their data is being used, and so more questioning of the processes around it, it’s vital for companies to do everything they can to provide that they too take security and privacy seriously. It’s more than just protecting your image and preventing cyber-attacks – it’s about gaining your customers’ trust, and in turn, their loyalty. 

To learn more about Comm100’s security measures, visit our security page.

About Kate Rogerson

Kate is the Content Marketing Specialist at Comm100. She has extensive experience in content creation for technology companies across the world, including the UK, Australia and Canada. She specializes in B2B messaging, branding and soccer trivia.