Comm100 Live Chat Updated with Better Account Security and Usability

August 9th, 2014 | Anna Cheung | News & Updates | Blog Home

Comm100 has just launched an important product update with better account security,  which introduces more account security settings and further improves the usability of Comm100 Live Chat. If you are a Comm100 customer, you can already see the changes in your account. Check them out now!

What’s New with This Update?

  1. Added More Account Security Settings to Protect Your Account from Unauthorized Access
    • Password Policy. You can set the minimum length, the valid time, the complexity requirements of the passwords your operators use to log into your Comm100 account. You also have the option to require a new password to be different from the last n (0~999) passwords an operator used before.
      comm100 live chat account security - password
    • IP Restriction. You can add authorized IPs or IP ranges for your account, which means your operators can only log into your account from the designated IPs. However, mobile access can be an exception.
      comm100 live chat account security - IP restriction
    • CAPTCHA.When an operator tries to log in with an email and the password is wrong for 10 times continuously, the operator will be required to enter CAPTCHA for the next login, until he/she logs in successfully or it’s over 3 minutes since the last try. This is to prevent unauthorized access to the account by robots.
      comm100 live chat account security - CAPCTHA
  2. Improved Mobile Friendliness of Comm100 Live Chat
    • Mobile Chat Button. When a visitor browses your website via mobile phones, the chat button appearing on the website can be different from the one appearing when the website is accessed on a PC. The mobile chat button is designed to better go with the size and layout of a mobile screen. And as we have already provided in previous versions, the chat window also has a mobile friendly version. This means you can deliver a consistent and superior experience for your mobile visitors.
    • Typing Indicator in iPhone App.When using Comm100 Live Chat iPhone App to chat with your website visitors, you can also see what a visitor is typing in real time, just as you do with the web version or the desktop app. And when you are typing a message in the iPhone app, the visitor can also get a note saying “Operator is typing.”
      comm100 live chat account security - iphone app
  3. Improved live chat experience
    • Popup Notification. When Comm100 Live Chat is running in the background in Chrome 22+ or Safari 7 +, you will be notified of new chats or new messages by an eye-catching popup box appearing at the bottom right of the browser, on top of the sound notification. In this way, you can respond to the visitors in a timely manner, and don’t need to be glued to the live chat interface all the time.
      comm100 live chat account security - popup notification
    • Keyboard Shortcut. You can set keyboard shortcuts to quickly go to the next chat or the chat pending your response. This will greatly increase your chat efficiency, especially when you are in quite a few chat sessions at the same time.
      comm100 live chat account security - shortcut
    • Image Preview. When a file transferred during a chat is an image whose extension is .png, .jpg, .jpeg or .gif, the file will directly display as an image preview in the chat window of both the visitor and the operator. They can then click on it to view the full image or download it to the local disk.
    • Pre-Chat Field Auto-Fill. If you have configured custom variables, the system will automatically fill in the fields that match the custom variables in the pre-chat form so that your visitor experience can be smoother and more personalized. Also, if a visitor has already filled in a custom field in the pre-chat form, the system will save the information and display it to the visitor next time he or she opens the pre-chat form.
    • Daylight Saving Time. You can set the system to automatically adjust clock for Daylight Saving Time, both site wide and per operator.
    • Other minor tweaks and bug fixes.

About 

Anna Cheung heads product marketing in Comm100. She spends most of her day in finding ways to have more people benefit from Comm100's products. In her spare time, she likes learning new things and sharing with others. Connect with Anna on LinkedIn.

Related Posts

Free Email Updates

Related Posts

Recent Posts

Follow Us

50 Customer Service Training Activities