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Omnichannel customer engagement software

Give your customers answers – anytime, anywhere, effortlessly.

R

24/7 engagement with smart AI automation

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Accurate omnichannel responses improves customer satisfaction

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Insightful analytics and reporting for better personalization

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24/7 engagement with smart AI automations

R

Accurate omnichannel responses improves customer satisfaction

R

Insightful analytics and reporting for better personalization

Comm100 Cambrian College Customer Story Banner

IRON-CLAD PRIVACY & SECURITY

AICPA SOC
Hipaa
Microsoft Partner
PCI
GDPR
ISO
Comm100 Cambrian College Customer Story Banner

IRON-CLAD PRIVACY & SECURITY

AICPA SOC
Hipaa
Microsoft Partner
PCI
GDPR
ISO

OMNICHANNEL CUSTOMER ENGAGEMENT SOFTWARE

Give maximal customer service with
minimal customer effort. 24/7.

Comm100 Live Chat

Live Chat

Comm100 Bots

Chatbots

Comm100 Automation

Automation

Comm100 Knowledge Base

Knowledge Base

Comm100 Ticketing & Routing

Ticketing

Comm100 Messaging

Social Media & Messaging

Trusted by leading institutions globally for reliable, round-the-clock service.

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“Everybody has their preferred way of communicating. Some people want to reach out via live chat, some social media, and others via email. The beauty of Comm100 is that every channel can be connected into one platform so we can connect with and support more students, more efficiently.”

— Lachlan Todd, Communications & Systems Coordinator, Thompson Rivers University

Did you know?

76% of customers

switch to a brand competitor after just 1 bad experience!

But what if you could easily make your customers feel —“We hear you!”

People

Product + People = The Comm100 CX

Choose to make your customers happy.

Digital is the way of life.
Meet your customers where they hang out with Comm100’s omnichannel customer engagement software.

Happy customers
  • 01 Chatbots & Automation
  • 02 Live Chat
  • 03    Ticketing & Messaging
  • 04    Knowledge Base
01 Bots & Automation

Chatbots & Automation

Chatbots and automation tools save time for your customers and your agents.

Why use it?

Free up your agents for complex calls. Personalized AI chatbots and tools can handle 80% of customer needs.

How can I use this?

Answer questions and process requests with chatbots

Automate tasks like IT requests, bookings, and claims so agent can focus on more important things

Assist agents with suggested resolutions to incoming queries

02 Live Chat

Live Chat

Real-time text, voice or video support saves money while being even more productive.

Why use it?

Give agents optimal tools to get the job done right. Maximize your real time support for a competitive edge!

How can I use this?

Enable live support with chat, audio chat, video chat, file sharing or co-browsing

Monitor chats and manage service quality with full permissions control

Gain insight with analytical reporting on your team’s interactions

03 Ticketing & Messaging

Ticketing & Messaging

Omnichannel customer support managed on one platform reduces customer frustration.

Why use it?

Resolve complex issues with a powerful support ticket system,  targeted routing and effective tracking.

How can I use this?

Take the conversation to where your customer is — email, SMS, social media

Guide the customer journey across channels from one easy-to-use system

Follow up on complex customer service issues with robust and efficient ticketing

04 Knowledge Base

Knowledge Base

Powerful search delivers accurate info, solving issues quickly.

Why use it?

Make information easy to find — for internal and external users — with lightning-fast search and relevant answers. 

How can I use this?

Have visitors access documents and faqs right from the chat window

Speedily supply agents with pertinent information — with just a few clicks

Choose what information to share with customers, employees and shareholders

customer expectations

BEAT customer expectations with top-performing, omnichannel digital CX.

Implement Icon

Implement

automation for self-service and reduce cost of human agents

Reduce Icon

Reduce

time and cost to resolution with live chat, chatbot and knowledge base software

Handle Icon

Handle

huge influx of requests across email, live chat, social media and more.

Triage Icon

Triage

urgent queries and route calls for accurate and quick resolutions

Keep Icon

Keep

customer data safe and secure with strictly compliant technology

Enjoy Icon

Enjoy

happy agents and customers and see upswings in CSAT and NPS scores

WITH COMM100

Keeping customers happy is easier.
But measuring your ROI is super simple.

15seconds

Copy and paste your unique line of code. And you are… live chatting!

21days

Get a solution suited to your business needs. With room to grow!

90days

Receive data, insights and recommendations so you can level up. Yes, even more!

100insights

Gain clarity with our 100 top interactions report. Stop sweating the wrong stuff.

Experience — and offer — CX Excellence.

100+ features

CX is our business. But it doesn’t stop at the product team. Although they don’t stop either.

100+ invested

CX excellence is your experience. And that’s the magic of our team. Because they won’t stop at just being excellent either.

  • 01 Uptime guaranteed. Period.
  • 02 95% training CSAT
  • 03 Plugged In
  • 04 Fast N’ Easy
Uptime guaranteed Period.

Uptime guaranteed.
Period.

Our proprietary MaximumOn™ technology offers the industry’s highest possible availability. MaximumOn™ keeps your core live chat service online even during scheduled maintenance or unexpected system downtime.

95% training CSAT

95% training CSAT

We don’t just sell you software – we promote successful results. We customize all training to create a program that works for your team size and level of expertise so every minute spent learning moves you towards your goals.

Plugged In

Plugged In

Connect your tech stack with a wide range of off-the-shelf integrations. A highly flexible API lets you transfer data to and from other platforms. Easy integration makes your CX software implementation stronger, more resilient, and more effective.

 

Fast N’ Easy

Fast N’ Easy

Get up and running and customized with an intuitive, modern UI. Getting your agents ready to chat is a breeze. Simply manage multiple interactions, switching between devices or refreshing browsers without losing a session or history data.

We make good on our customer service promise

And we know how to keep earning your trust

Keep Icon

Secure ️

Implement Icon

Personalized ️

Bots

AI-powered

Award-winning Software

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R2RICT Badge
Capterra Badget
Corporate Excellence Awards
Customer Awards
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“I am really impressed by my friends at Comm100. They turned me into a believer that chatbots could make my CX program and solution better. “

— Jay Hollister, Senior Director of CX at Canadian Red Cross

See how 15,000+ businesses are building stronger and better customer connections with Comm100 omnichannel customer engagement.

30 min no obligation call

What Comm100 success can look like for you

Canadian Blood Services Logp

Low CSATs recovered to a stellar 4.5/5 with implementation of Comm100 Live Chat

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Fitbit Logo

Generated $6M in the pipeline and $4M in revenue with Comm100 Live Chat

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Dawson Logo

Response time cut to 7 seconds from 5-10 minute waiting time with Comm100 Live Chat & Video

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