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Omnichannel Communication Platform
Create the optimal balance of human agents and bot automation with omnichannel communication.
150m
annual conversations
80%
chatbot resolution rate
4.7/5
Capterra rating
90%
CSAT rate
150m
annual conversations
4.7/5
Capterra rating
80%
chatbot resolution rate
90%
CSAT rate
Comm100 Omnichannel is the only solution that combines every channel, tool and feature you need for complete inbound and outbound omnichannel messaging.
Agents provide connection & empathy. Bots provide efficiency & scalability. Combine the two with Comm100 human-bot harmony and deliver the most efficient and helpful omnichannel messaging.
Comm100’s human-bot partnership helps you deliver personalized, 1-1 omnichannel messaging so every customer is treated like a VIP.
Our AI software gives you control over every interaction so customers always receive consistent, accurate, and continually-improving support.
Manage higher support volumes with automation while improving the customer experience with fast and accurate omnichannel messaging.
“Everybody has their preferred way of communicating. Some people want to reach out via live chat, some social media, and others via email. The beauty of Comm100 is that every channel can be connected into one omnichannel communication platform so we can connect with and support more students, more efficiently.”
Lachlan Todd
Communications & Systems Coordinator,
Thompson Rivers University
If you’re looking for long-term software that isn’t just built for today’s customer – but for tomorrow’s too – then you’re in the right place. Comm100’s omnichannel communication platform is powered by the latest AI and Gen AI technology.
Comm100’s specialists continually adopt the best AI models and LLMs so our products keep pace with the latest developments, including our Generative AI bot.
With 100+ proven features and tools to choose from, you simply get more bang for your buck with Comm100’s omnichannel messaging platform. No wonder our customers stick around.
With every channel and tool you need under one roof, simply add to the Comm100 omnichannel communication platform as your operations grow and needs change.
“With so many chat requests, we needed our bot to handle as many chats as possible. With machine learning, the more you use it and train it, the better it becomes. And it’s worth it. At first, the bot was resolving around 50% of chats, and now on some days it’s handling more than 90% which is exceptional.”
– Richard Branson
COO, Tangerine
Comm100’s omnichannel communication platform connects every channel into one unified agent console. This gives agents a complete, cross-channel picture of every customer they speak to, no matter what channels they switch between.
Gain even more insight by integrating key systems, such as CRMs & shopping cart platforms.
Comm100’s omnichannel communication platform puts all the information an agent needs right at their fingertips. This empowers them to provide more helpful and personal support that improves the customer experience and keeps them coming back for more.
With a 360-degree view of the customer, agents can resolve more queries 1) faster and 2) on first contact to reduce escalation. This is just one of the ways that omnichannel messaging increases team capacity without increasing headcount.
Comm100’s omnichannel communication platform offers many out-of-the-box integrations to your core systems, combined with a highly flexible API. This lets your agents update records from inside the agent console to ensure data accuracy and consistency.
Feel confident in choosing Comm100’s omnichannel communication platform with our proven tech, exceptional customer success, and award-winning software as rated by our loyal customers.
Comm100 specializes in a range of industries. Whether you work in higher ed, banking or healthcare, we have the solution, expertise & package for your needs. Discover how to transform engagement with Comm100’s omnichannel communication platform.
“It felt like we were at the ceiling of what we could do with [our previous live chat provider]. With Comm100 it feels like we have barely scratched the surface of its capabilities. There’s just so much potential and we feel empowered by it. Before, we didn’t feel confident in promoting our live chat offering. Now Comm100 Live Chat is an essential income-generating channel.”
– Sarah Berry
Assistant Director of Strategy, Innovation & Client Experience, Relate UK
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