Get the latest live chat benchmark data broken down by team size & industry

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Digital student services to enhance the academic experience

Promote student success with 24/7 support on all digital channels

See how Dawson College transformed their CSAT

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SUPPORTING STUDENTS AT TOP INSTITUTIONS

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RESEARCH SHOWS

Access to student services can have a positive impact on student success.

What does this mean for student services?

It means that providing digital tools like Comm100’s omnichannel student engagement platform can have a direct impact on student retention and graduation rates.

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Higher Education Benchmark Report

We’ve analyzed a year’s worth of chats to bring you the live chat industry benchmarks in higher education. Read the full report for the best practices and trends that student services professionals need to know.

65% of Gen Zers prefer to engage through digital channels.

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Technology to transform student services

As a student services professional in higher education, you’re the face of the institution. Comm100 is the ideal platform to promote new programs, nurture student success, and respond to students quickly and effectively on their terms.

Student Support

Today’s students want to connect using digital channels. Comm100’s digital omnichannel platform lets you connect every digital channel to be anywhere that your students are, all with a unified console to take the guess work out of responses.

Resources

Providing great student services requires access to the best resources for your students and faculty. With an integrated knowledge base and live chat shortcuts like canned messages, Comm100 gives student services the tools needed to provided fast, accurate responses every time.

Promoting Dialogue

It can be difficult promoting new programs and services to students. With proactive live chats targeted to the students that need them, student services can foster student engagement using a familiar chat interface.

Versatile Services

Student services can cover a lot of different support areas, which is why versatility in support solutions is so important. With a bot automating your responses, you can offload as much as 60-80% of the commonly asked questions and focus on more challenging problems.

Training Time

As seasonal employees are onboarded, training can be a challenge. Chatbots can help to train support staff more quickly using features like Comm100’s Agent Assist. As questions come in, this bot feature provides suggestions that help support agents get up to speed faster.

Integrated Accounts

When new software is introduced, integration with existing systems is always a concern. Comm100 can integrate with your student account system to provide a wide range of answers for students seeking support.

“The help and guidance from Comm100 during the development of our chatbot has been fantastic!”

— Derek Gaucher, Coordinator of IT Solutions, Dawson College

Cambrian College
Tony Sandhu

Find out how major North American universities are using Comm100 to improve admissions & student engagement

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What about other roles in higher education?

Transforming student engagement needs all hands on deck. Take a look at the roles below to see how Comm100 can bring digital transformation to the customer experience across higher education.

 

Admissions

Admissions

Admissions officers need to be responsive to many stakeholders. Digital omnichannel makes engaging with staff and faculty easier and more efficient.

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Registrar

Registrar

Registrars handle some of the most sensitive enquiries in higher education. They need secure technology that provides a seamless support experience.

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Student Couselling

Student Counseling

To offer the best possible services, student counsellors should expand their digital reach. Students want to connect on their terms, and digital CX in higher education creates more opportunities to listen.

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Financial Aid

Financial Aid

As more services move online, financial aid needs to keep up. With digital engagement, financial aid can connect with students anywhere to provide much needed peace of mind.

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IT

IT

IT looks to get the most out of technology. Supporting higher education students and faculty requires robust digital tools that can meet the needs of today and tomorrow.

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Continuing Education

Continuing Education

Continuing education is designed for busy professionals, meaning that digital support needs to be flexible and responsive.

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Ready to see what Comm100 can do for your student services?

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