Discover what prospective students expect when applying to potential schools, and how you can increase enrolment with this data at hand.Read the report
Our survey shows
Digital communication is the most important support factor for students.
What does this mean for student services?
It means that providing digital tools like Comm100’s omnichannel student engagement platform can have a direct impact on student retention and graduation rates.
Our survey shows
Live chat is the most popular support channel for students.
As a student services professional in higher education, you’re the face of the institution. Comm100 is the ideal platform to promote new programs, nurture student success, and respond to students quickly and effectively on their terms.
Today’s students want to connect using digital channels. Comm100’s digital omnichannel platform lets you connect every digital channel to be anywhere that your students are, all with a unified console to take the guess work out of responses.
Providing great student services requires access to the best resources for your students and faculty. With an integrated knowledge base and live chat shortcuts like canned messages, Comm100 gives student services the tools needed to provided fast, accurate responses every time.
It can be difficult promoting new programs and services to students. With proactive live chats targeted to the students that need them, student services can foster student engagement using a familiar chat interface.
Student services can cover a lot of different support areas, which is why versatility in support solutions is so important. With a bot automating your responses, you can offload as much as 60-80% of the commonly asked questions and focus on more challenging problems.
As seasonal employees are onboarded, training can be a challenge. Chatbots can help to train support staff more quickly using features like Comm100’s Agent Assist. As questions come in, this bot feature provides suggestions that help support agents get up to speed faster.
When new software is introduced, integration with existing systems is always a concern. Comm100 can integrate with your student account system to provide a wide range of answers for students seeking support.
“The help and guidance from Comm100 during the development of our chatbot has been fantastic!”
— Derek Gaucher, Coordinator of IT Solutions, Dawson College
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Transforming student engagement needs all hands on deck. Take a look at the roles below to see how Comm100 can bring digital transformation to the customer experience across higher education.
Admissions officers need to be responsive to many stakeholders. Digital omnichannel makes engaging with staff and faculty easier and more efficient.
Registrars handle some of the most sensitive enquiries in higher education. They need secure technology that provides a seamless support experience.
To offer the best possible services, student counsellors should expand their digital reach. Students want to connect on their terms, and digital CX in higher education creates more opportunities to listen.
As more services move online, financial aid needs to keep up. With digital engagement, financial aid can connect with students anywhere to provide much needed peace of mind.
IT looks to get the most out of technology. Supporting higher education students and faculty requires robust digital tools that can meet the needs of today and tomorrow.
Continuing education is designed for busy professionals, meaning that digital support needs to be flexible and responsive.