Get the latest live chat benchmark data broken down by team size & industry

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Counseling support when and where your students need it

Give students new ways to connect by providing support across every digital channel

See how Dawson College transformed their CSAT

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SUPPORTING STUDENTS AT TOP INSTITUTIONS

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The Open University logo
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47% percent of students say they could have used more support from their college during the pandemic.

What does this mean for student counseling?

It means that access to digital support channels provided through Comm100 can improve the student experience in higher education and help schools provide the support that today’s students need.

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Higher Education Benchmark Report

To bring you the live chat industry benchmarks in higher education, we’ve analyzed a year’s worth of chats. Read the full report for the best practices and trends that student counseling professionals need to know.

Student Counseling Bot Test Drive

Bots can provide resources and guidance when a counselor isn’t available. Take a test drive to see how bots can point students towards the resources they need, 24/7.

65% of Gen Zers prefer to engage through digital channels.

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Technology to transform student counseling

As a student counseling professional in higher education, you need to be ready for anything. Comm100’s digital omnichannel platform allows you to facilitate difficult conversations over live chat, video, or voice so that students can reach out however they feel comfortable.

Private Conversations

Digital communication in student counseling requires care to individual privacy. Comm100 is committed to protecting the privacy of your students with a secure platform they can trust.

Integration Support

Effective counseling requires easy access to student records and course selection details. Comm100 Omnichannel can be integrated with CRM platforms and other third-party applications to provide in-window access to scheduling details and academic records.

Facilitating Dialogue

Counseling can often require a dialogue among various parties. When those conversations can’t happen in person, Comm100’s omnichannel platform supports video and voice chat to encourage more personal conversations.

Triaging Requests

Each student’s needs are unique, which is why it’s important to stay on top of requests. With Comm100’s ticket and case management, you can know that student requests will see a proper resolution.

Reduce Student Waits

In a busy school, budgeting time to speak to every student can be a challenge. With a task bot helping to take student information, students will see reduced waiting times to have their questions answered.

Answering Regular Requests

Providing strong resources for students is key to reducing unnecessary counseling sessions. A chatbot can easily handle most student questions so that there’s more space available to tackle complex issues.

“The help and guidance from Comm100 during the development of our chatbot has been fantastic!”

— Derek Gaucher, Coordinator of IT Solutions, Dawson College

Cambrian College
Tony Sandhu

Find out how major North American universities are using Comm100 to improve admissions & student engagement

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What about other roles in higher education?

Transforming student engagement needs all hands on deck. Take a look at the roles below to see how Comm100 can bring digital transformation to the customer experience across higher education.

 

Admissions

Admissions

Admissions officers need to be responsive to many stakeholders. Digital omnichannel makes engaging with staff and faculty easier and more efficient.

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Registrar

Registrar

Registrars handle some of the most sensitive enquiries in higher education. They need secure technology that provides a seamless support experience.

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Student Services

Student Services

Students services support a wide cross-section of student life. When students reach out through digital channels, they need to reach the right person the first time.

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Financial Aid

Financial Aid

As more services move online, financial aid needs to keep up. With digital engagement, financial aid can connect with students anywhere to provide much needed peace of mind.

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IT

IT

IT looks to get the most out of technology. Supporting higher education students and faculty requires robust digital tools that can meet the needs of today and tomorrow.

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Continuing Education

Continuing Education

Continuing education is designed for busy professionals, meaning that digital support needs to be flexible and responsive.

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Ready to see what Comm100 can do for your student counseling?

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