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Student IT support that works for you

Build your support capacity with automation and knowledge base integration across all your digital channels.

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SUPPORTING STUDENTS AT TOP INSTITUTIONS

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RESEARCH SHOWS

Higher education institutions that incorporate student success initiatives into their IT strategies see improvements to public profile, student outcome, and academic success.

What does this mean for IT services in higher education?

It means that IT should be an important factor in any school’s student success strategies. Digital omnichannel engagement platforms like Comm100 can help by connecting students with the services they need.

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The 4 Challenges Facing IT & How to Overcome them

Find out how your IT department can tackle their key challenges so they can provide the support and security expected of them from students and faculty.

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Technology to transform IT services in higher education

As an IT professional in higher education, you support a wide variety of devices and platforms. Comm100’s digital omnichannel platform allows you to easily support every digital channel so that you can provide faster and better responses to students and faculty.

Platform Agnostic

IT services in higher education need to be flexible thanks to the many personal devices and platforms that students and faculty bring to the table. With an omnichannel approach, IT teams can support clients however they choose to connect.

Prioritizing Tickets

Determining priorities is key in any IT support environment. Comm100 Ticketing allows IT professionals to easily track tickets and manage conversations that need follow-up.

Knowledge is Power

Solutions to IT problems are often well-documented but driving users to the answer can be a challenge. By integrating a chatbot with your knowledge base, students and faculty can easily get answers using natural language in a familiar chat window.

Accessible Communications

Providing accessible communication options for students can be a challenge. Comm100 Live Chat is WCAG 2.0 compliant to meet accessibility laws and remove barriers for your students.

Secure Engagement

Dedicated IT security professionals need to feel confident in the software they approve for use. Comm100 is compliant with SOC 2 Type II, ISO 27001, PCI DSS, and a host of other international and industry-specific compliances so that you can trust your data is secure.

Common Questions

Even a minor change in IT policy or software can lead to an influx of repetitive questions for IT help desks. With an easy-to-train bot, you can deflect the most common questions to keep agents free for high value work.

“The help and guidance from Comm100 during the development of our chatbot has been fantastic!”

— Derek Gaucher, Coordinator of IT Solutions, Dawson College

Cambrian College
Tony Sandhu

Find out how major North American universities are using Comm100 to improve admissions & student engagement

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What about other roles in higher education?

Transforming student engagement needs all hands on deck. Take a look at the roles below to see how Comm100 can bring digital transformation to the customer experience across higher education.

 

Admissions

Admissions

Admissions officers need to be responsive to many stakeholders. Digital omnichannel makes engaging with staff and faculty easier and more efficient.

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Registrar

Registrar

Registrars handle some of the most sensitive enquiries in higher education. They need secure technology that provides a seamless support experience.

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Student Services

Student Services

Students services support a wide cross-section of student life. When students reach out through digital channels, they need to reach the right person the first time.

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Financial Aid

Financial Aid

As more services move online, financial aid needs to keep up. With digital engagement, financial aid can connect with students anywhere to provide much needed peace of mind.

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Student Couselling

Student Counseling

To offer the best possible services, student counsellors should expand their digital reach. Students want to connect on their terms, and digital CX in higher education creates more opportunities to listen.

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Continuing Education

Continuing Education

Continuing education is designed for busy professionals, meaning that digital support needs to be flexible and responsive.

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Ready to see what Comm100 can do for your IT services?

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