Discover what prospective students expect when applying to potential schools, and how you can increase enrolment with this data at hand.Read the report
College undergraduate enrolment in 2022 is down by 9.4% compared to 2020.
This is the most significant rate of enrollment decline since 1951.
What does this mean for admissions?
It means that institutions need to work harder to attract students, making digital engagement platforms like Comm100 more necessary than ever before.
of students are less likely to engage with a school if support agents take more than 30 minute to respond to their query.
As an admissions professional, you wear a lot of hats. Comm100 connects all your digital channels through omnichannel to make engaging with students and faculty easier and more efficient.
Build a Comm100 Task Bot to automate your validation of student applications and simplify your documentation processes. No code or technical skills required.
Be more responsive to admissions enquiries by being everywhere at once for students and faculty. By connecting all your digital channels, you’ll never miss another student follow-up.
Meet the needs of international applicants with built in auto chat translation. Introduce 24/7 support with a chatbot to reach every time zone.
Offering around-the-clock availability can be a challenge. Introducing a chatbot allows admissions offices to provide resources for prospective students even outside of office hours.
Handling large volumes of emails can be a challenge, and you can easily miss following-up with students or staff. Email ticketing allows you to properly manage your emails while improving visibility on important communications.
Reaching students means being available where they are. With omnichannel engagement software, you can connect with students on Facebook, Twitter, WeChat, Instagram, or any other platform where your students spend their time.
“Our students are mostly 17, 18 or 19 years old, and they naturally find live chat very easy to use.
It’s also very quick for them – they can hop on a chat, ask us a question, and have their answer in a minute – all from their mobile device”
— Derek Gaucher, Coordinator of IT Solutions, Dawson College
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Transforming student engagement needs all hands on deck. Take a look at the roles below to see how Comm100 can bring digital transformation to the customer experience across higher education.
Students services support a wide cross-section of student life. When students reach out through digital channels, they need to reach the right person the first time.
Registrars handle some of the most sensitive enquiries in higher education. They need secure technology that provides a seamless support experience.
Continuing education is designed for busy professionals, meaning that digital support needs to be flexible and responsive.
IT looks to get the most out of technology. Supporting higher education students and faculty requires robust digital tools that can meet the needs of today and tomorrow.
To offer the best possible services, student counsellors should expand their digital reach. Students want to connect on their terms, and digital CX in higher education creates more opportunities to listen.
As more services move online, financial aid needs to keep up. With digital engagement, financial aid can connect with students anywhere to provide much needed peace of mind.