Live webinar: Cut costs, grow revenue - Transform CX with the new Comm100 AI trifecta ✨
Register now
Live webinar: Cut costs, grow revenue - Transform CX with the new Comm100 AI trifecta ✨
Register now
100+
Leading institutions deployed
500k+
Students successfully engaged
2.2m+
Interactions happily delivered
Streamline
Admissions
Empower
Advising
Optimize
IT Support
Enhance the admissions journey and boost conversion rates.
Provide 24/7 support to prospective students with the Comm100 AI Agent, delivering instant answers to common admissions questions, while AI-powered Live Chat offers tailored guidance when more support is needed.
Ensure timely and accurate responses to email inquiries with Email Management, automatically assigning emails to the appropriate admissions advisor.
Drive more application completions and boost email open rates for admission campaigns with our personalized outreach across email, SMS, WhatsApp, and more.
Provide consistent advisor support and maintain institutional knowledge by consolidating vital information within a centralized Knowledge Base.
Accelerate staff onboarding and training with Comm100 AI Copilot, offering immediate access to essential knowledge and context-aware suggestions during live interactions.
Offer continuous student support beyond standard work hours and overcome staffing limitations with the Comm100 AI Agent. Quickly deploy it and offload over 80% of common inquiries —no technical expertise required.
Expand your reach to a broader student demographic, including international and working students, by providing uninterrupted access to the information they need.
Increase efficiency with AI Copilot that minimizes time-consuming tasks and eliminates manual searches and system juggling by providing instant and relevant suggestions.
Handle more conversations across different channels with greater accuracy and less effort using AI Copilot's Text Enhancement and powerful automation features.
Automate key workflows with our AI Agent — such as booking campus visits, meeting scheduling and lead capture — freeing staff to focus on strategic, high-value work.
Consolidate all student interactions from multiple channels into a single console to deliver a seamless support experience.
Reroute non-admissions inquiries, assign tickets efficiently, and provide robust SLA tracking for supervisors with Ticketing.
Utilize comprehensive reports to identify and address inconsistencies in admissions processes.
Leverage Comm100 AI Insights to ensure a positive experience—detecting early signs of application issues, such as confusion around requirements, and tracking student sentiment.
“Many students simply don’t like picking up the phone, while email can take days for a response. With Comm100 Live Chat combined with Comm100 Chatbot (now AI Agent), we can now deliver fast, efficient, 24/7 support that helps us engage with more prospective students and provide better support.”
– Victoria Anderson, Admission Operations Manager
Bridge the gap between advisors and students, fostering stronger connections.
Empower advisors to serve more students with AI-powered solutions.
Extend advising support to 24/7 with the Comm100 AI Agent, handling over 80% of routine queries, while Live Chat ensures students receive personalized advising when needed.
Enhance the student drop-in experience with Queue Management, optimizing advisor schedules, tracking student wait times, and sending SMS or email reminders to reduce no-shows and cancellations.
Streamline appointment scheduling and optimize resource allocation with Booking, leading to more efficient counseling sessions.
Offer consistent advising and enhance knowledge accessibility with intuitive Knowledge Management, reducing advisor onboarding time.
Facilitate personalized support and save time with AI Copilot by automating time-consuming tasks, accessing relevant suggestions and essential knowledge, and accelerating response drafting.
Enhance advising effectiveness with Comm100 Outreach by proactively delivering personalized course recommendations, tailored student advice, and targeted program information.
Extend support across multiple channels, including email, live chat, phone, and self-serve options like an AI Agent to reduce waiting times.
Facilitate efficient advising drop-ins with Queue Management, offering virtual and in-person options. Empower students to manage their queue position and receive timely updates throughout the process.
“Comm100 has been an invaluable partner in revolutionizing the queue management system for UBC Vancouver’s Science Advising team. Their personalized approach, evident right from the initial meetings through to product launch, ensured a tailored solution that exceeded our expectations. The team’s responsiveness, collaborative nature, and continuous post-launch support set them apart.”
– Chris Oatman, Student Experience Associate Director, Faculty of Science
Provide support anytime, anywhere.
Centralize all communication channels and seamlessly integrate with existing systems for maximum interoperability.
Enhance IT support efficiency, streamline vendor management, and reduce costs with a unified student engagement platform.
Meet diverse departmental needs with customizable workflows, pre-built integrations, and templates.
Reduce the strain on your support team with Comm100 AI Agent, which can handle common staff and student inquiries, and provide fast, accurate responses.
Our AI Agent automates repetitive tasks with custom workflows created using our no-code visual editor or natural language, or utilize pre-configured templates, allowing your team to focus on strategic work.
Bridge fragmented tools with Ticketing, centralizing departmental requests and ensuring accurate task and deadline tracking.
Improve support operations by enabling teams to accurately estimate time and resource needs, especially when managing competing inter-departmental priorities.
Foster collaboration by easily sharing information about tasks, solutions, and resources across teams, keeping all stakeholders aligned.
Commit to the highest standards of data protection and regulatory compliance, ensuring high availability and maximum reliability.
Hosted in secure Canadian and US data centers, Comm100 is certified to meet industry standards like SOC 2 Type II, ISO 27001, GDPR, PIPEDA, CCPA, and HIPAA.
Minimize turnover costs and disruptions with Knowledge Management.
Preserve institutional expertise and give new hires instant access to key information, even during workforce transitions.
With a built-in information repository covering common issues, best practices, and detailed process documentation, you ensure service consistency, continuity, and quality.
“We began with about eight departments using Comm100’s chatbot (now AI Agent) and live chat tools, and within just two years, we expanded to support around 33 departments—over a fourfold increase. Comm100’s platform and team have been instrumental in enabling this growth, seamlessly managing our increasing needs while maintaining excellent support and flexibility across departments.”
– Ravi Pisupati, IT Project Manager
23sec
Average Wait Time
13min
Average Resolution Time
4.7
Average Student Satisfaction Rating
Transform your student advising experience
Comm100’s platform streamlines the application process and maximizes prospective student engagement.
Our 24/7 AI Agent offers instant answers to common admission inquiries. For more personalized support, Live Chat—powered by AI Copilot—empowers admission advisors to guide students more efficiently, helping reduce drop-off and maintain momentum throughout the application journey.
Beyond chat, Comm100 ensures no inquiry goes unanswered with integrated email and social media tools that enable timely issue resolution and consistent communication. To deepen engagement, proactive messaging and outreach features help institutions nurture leads and keep prospective students informed and supported.
Higher education institutions utilizing Comm100’s platform have demonstrated remarkable improvements in their operations. Comm100 empowers these institutions to optimize resources, enhance student satisfaction, and achieve their strategic goals.
For example: Georgia State University saw a 22% reduction in summer melt, San Jose State automated 55% of chats, and a U.K. university saved costs equivalent to 75% of a full-time agent. McMaster University managed 39% of chats, Thompson Rivers handled 83%, and a U.S. university cut meeting bookings by 49%.
To ensure equitable access for all students, our omnichannel platform, featuring a 24/7 AI Agent, AI-powered Live Chat, and integrated email management, ensures all students have equitable access to advising, regardless of their time zone or preferred communication method.
Queue Management optimizes drop-in experience, offering both virtual and in-person options, while automated reminders and smart booking minimize missed appointments and simplify scheduling. Additionally, our Outreach feature proactively enhances student success by recommending relevant courses and training opportunities.
Comm100’s centralized knowledge management system maintains your essential institutional knowledge. By storing key information, it helps advisors deliver consistent, accurate responses, even during high turnover. This not only reduces onboarding time but also lowers operational costs, resulting in more efficient and reliable support.
Comm100’s unified student communication platform centralizes interactions across all channels, significantly benefiting your institution.
This streamlined approach simplifies vendor management and reduces the complexity of managing multiple fragmented systems. By relying on a single platform, your tech team can allocate resources more efficiently, leading to cost savings and improved performance.
Ultimately, consistent and timely messaging empowers your staff to deliver a seamless student experience, fostering stronger connections and higher student satisfaction.