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Student Engagement Platform for Higher Education

Stronger Connections. Brighter Futures.

Built for students and staff at its core, Comm100 transforms your institution into a more accessible and engaging platform for students.

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Queen's University Logo - testimonial
McMaster Logo
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Cambrian College logo
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Thompson Rivers University
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100+

Leading institutions deployed

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500k+

Students successfully engaged

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2.2m+

Interactions happily delivered

How We Master Student Engagement

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Streamline
Admissions

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Empower
Advising

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Optimize
IT Support

Streamline the Admissions Funnel

We help reduce friction throughout the admissions funnel to boost applicant conversion rates

Extend Admission Support

Extend Admission Support

Our AI chatbot for education offers 24/7 personalized admissions support, providing consistent and accurate responses to help improve the standard of customer service in higher education.

Maximize admission rates by reducing applicant frustration and retaining qualified prospective students.

Retain Institutional Knowledge

Retain Institutional Knowledge

Comm100’s Knowledge Management drafts accurate chat responses, emails, and messages, preserving institutional knowledge.

Our student engagement platform reduces training time, improves student advising, boosts productivity during high turnover, and allows experienced staff to focus on attracting prospective students.

 Elevate Service Quality

Elevate Service Quality

Simplify your workflow and save time by consolidating all social media interactions with Comm100’s Social Media Management tool.

With built-in SLAs and detailed reporting, you’ll ensure timely issue resolution while giving supervisors the visibility needed to improve and streamline services.

Improve Student Experience

Improve Student Experience

Duplicate responses and conflicting information can frustrate students. Email Management automatically connects to our ticketing system, routing non-admissions queries to the right department and providing feedback upon resolution.

Built-in SLAs ensure timely responses, while Agent Assist drafts replies automatically, speeding up response times and ensuring consistency to foster student success.

Elevate Efficiency with AI Bots

Elevate Efficiency with AI Bots

Manual admissions tasks can be time-consuming and error-prone, causing delays and missed connection opportunities.

With our customizable bot templates, you can quickly build your own AI tools to automate these tasks, allowing staff to focus on building personal connections.

Plus, with seamless onboarding, your higher ed AI chatbots can be up and running in just hours.

+ Test drive our Admissions chatbot

Increase Number of Applicants

Increase Number of Applicants

Engaging students early and effectively is crucial, but traditional email campaigns fail to capture attention.

Our Proactive Messaging automatically initiates chats at key admissions stages while our Outreach solution delivers personalized messages across channels that student prefer.

This combined approach helps improve admissions yield rates, while keeping students engaged.

Queen’s University logo - card

“Many students simply don’t like picking up the phone, while email can take days for a response. With Comm100 Live Chat combined with Comm100 Chatbot, we can now deliver fast, efficient, 24/7 support that helps us engage with more prospective students and provide better support.”

Victoria Anderson, Admission Operations Manager

Empower Advising

We help foster student success

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Reduce Counseling Meeting Hours

Reduce Counseling Meeting Hours

Extend your academic advising support beyond traditional working hours and reduce the number of counselling meeting hours with our conversational AI chatbot for higher education, available 24/7/365.

Answer 80% of queries and free up time for your human advisors to focus on more complex student advisement issues.

Plus, gather real-time feedback to continuously improve responses over time with our student engagement platform.

Boost Student Retention Rates

Boost Student Retention Rates

Centralize institutional knowledge and provide your advisors with easy access to accurate and consistent information.

By automatically generating replies based on FAQs, canned responses, and pre-reviewed answers, our Knowledge Management improves productivity and enables advisors to focus on providing more holistic and personalized academic support via live chat.

Minimize Student Wait Times

Minimize Student Wait Times

Our Queue Management system alleviates key academic advising issues like high advisor-to-student ratios, frequent no-shows and underutilized time slots.

By supporting both in-person and virtual drop-in sessions, it offers flexibility for students, while reducing wait times.

Automated SMS and email reminders reduce no-shows, while advisors can monitor wait times, adjust availability, and review notes for more productive sessions.

Foster Collaboration

Foster Collaboration

Enhance communication and collaboration across educational departments with Super-Agent, while maintaining student privacy.

It enables seamless chat transfers between AI bots, agents, and departments to prevent repetition.

Plus, with custom permissions, you can address the needs of separate departments with shared service needs more efficiently.

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“Comm100 has been an invaluable partner in revolutionizing the queue management system for UBC Vancouver’s Science Advising team. Their personalized approach, evident right from the initial meetings through to product launch, ensured a tailored solution that exceeded our expectations. The team’s responsiveness, collaborative nature, and continuous post-launch support set them apart.

Chris Oatman, Student Experience Associate Director, Faculty of Science

Optimize IT Support

Provide support anytime, anywhere

Unify Student Communications

Unify Student Communications

Streamline your campus communications and eliminate the chaos of disconnected tools and fragmented systems.

Comm100’s student engagement platform consolidates multiple systems into a single solution, reducing complexity and enhancing efficiency.

Plus, it’s built to scale and future-proofed with integrations for popular higher education systems.

Ensure Data Privacy & Security

Ensure Data Privacy & Security

Comm100 is hosted in secure Canadian and US data centers, ensuring ironclad data protection and high uptime.

Certified to meet top security standards like SOC2, ISO, GDPR, PIPEDA, CCPA, and HIPAA, our student engagement platform keeps your students’ sensitive information safe and compliant.

Accelerate Resolution Time

Accelerate Resolution Time

The Ticketing & Messaging system centralizes support requests in a single agent console.

By storing task information in a centralized repository, important details like task status and any updates are easily accessible to relevant stakeholders.

With built-in SLAs, your tech support team can prioritize urgent requests and stay on top of deadlines with automated notifications, ensuring faster response times, and enhanced communication.

Strengthen Team Coordination

Strengthen Team Coordination

Our Knowledge Management system preserves institutional knowledge, making expertise accessible to new staff even during key workforce transitions.

With a built-in information repository covering common issues, best practices, and detailed process documentation, our AI chatbot for higher education ensures service consistency and speeds up resolution times through automated response drafting.

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“We began with about eight departments using Comm100’s chatbot and live chat tools, and within just two years, we expanded to support around 33 departments—over a fourfold increase. Comm100’s platform and team have been instrumental in enabling this growth, seamlessly managing our increasing needs while maintaining excellent support and flexibility across departments.”

Ravi Pisupati, IT Project Manager

Uncover the Intelligence
Behind Comm100

The Results Speak for Themselves

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23sec

Average Wait Time

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13min

Average Resolution Time

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4.7

Average Student Satisfaction Rating

Technology Powers Us. Our Approach Defines Us.

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Tailor Your Plan

  • Only pay for what you use
  • Transparent, flexible pricing.
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Launch in 2 Weeks

  • Tailored practices
  • Personalized training.
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Optimize. Refine. Grow

  • Guidance on utilization
  • Operational insights .

Transform your student advising experience

Frequently Asked Questions

How does the Comm100 student engagement platform boost admissions yield?

The Comm100 student engagement platform boosts admissions yield by combining AI-powered higher ed chatbots, a robust knowledge management system, email social media management, along with outreach and proactive messaging

Our admissions chatbot, developed by our AI architects and tailored for admission offices, offers 24/7 support, instantly answering common questions and guiding prospective students through the admissions process—even outside of regular hours.

Comm100’s knowledge management system ensures that admission counselors have fast, consistent access to centralized information, allowing them to connect with well-suited prospective students, while also making onboarding and training more efficient for new staff members.

With our advanced email management, no incoming messages go unanswered to prevent frustration and avoid missed opportunities, while our integrated social media management ensures that your service is consistent across all platforms. Plus, Comm100 outreach and proactive messaging tools keep your prospective students engaged throughout the admissions journey.

What is the ROI of using the Comm100 student engagement platform?

Comm100’s student engagement platform delivers measurable ROI by transforming student support across multiple institutions. At Georgia State University, chatbots helped reduce summer melt by 22%, while San Jose State University now automates 55% of chats across 33 departments, and McMaster University’s chatbot handled 39% of all incoming chats in 2023.

At Thompson Rivers University, Comm100’s chatbot manages 83% of chats for future students, providing 24/7 support without human intervention. Additionally, a major American university saw a 49% reduction in meeting bookings after adopting Comm100, freeing up time for staff to focus on more impactful student interactions. A leading UK university achieved cost savings equivalent to about 75% of a full-time agent, freeing up resources while maintaining high-quality support.

How does Comm100 help you provide inclusive advising?

Comm100 fosters inclusive advising through a suite of tools. Our AI chatbot for higher education provides 24/7 access to advising resources. The platform’s Live Chat and Knowledge Management tools ensure fast, accurate, consistent responses, freeing advisors to focus on tailored and more inclusive advising.

Queue Management enables flexible support options, allowing students to choose virtual or in-person advising and stay on top of their appointments with automated reminders, minimizing missed sessions.

Our meeting scheduling feature facilitates in-depth consultations, maximizing advising resources. Comm100’s Super-Agent enables seamless cross-department collaboration, providing students with cohesive support without needing to repeat themselves.

How can you minimize knowledge loss and ensure continuity in student support?

Minimizing knowledge loss and ensuring continuity in student support starts with a tailored centralized knowledge management system, like Comm100, where key information is securely stored for all advisors. This allows consistent responses and seamless transitions, even when team members change.

This knowledge management provides suggestions and helps draft responses to ensure the consistency of delivered service. This system preserves your institutional knowledge, reduces training time and decreases operational costs.

Why is a unified approach to student communication essential for institutional success?

The Comm100 student engagement platform ensures that all interactions—whether through live chat, email, social media, or a higher ed chatbot—are consistent, timely, meet the institution’s support standards, and enable staff to deliver clear messaging across all touchpoints.

Comm100 eliminates the hassle of managing multiple systems from various vendors, simplifying integrations and reducing strain on your tech team. This unified approach nearly eliminates security and data privacy risks, ensuring a more secure and streamlined experience. Our platform ensures high availability and adheres to globally accepted security standards and data privacy protocols in both the US and Canada.

What makes Comm100 a better choice than other providers?

The Comm100 student engagement platform is designed by educational experts who understand the unique challenges faced by admissions, advising, and tech staff. Our AI bots require little to no training, leveraging higher education templates tested by numerous institutions.

The AI-powered Live Chat and support tools include features tailored for admissions counselors and advisors, developed through extensive collaboration with educational professionals.

Our platform ensures high availability while meeting the rigorous security and data privacy standards demanded by higher education institutions. It has boosted the performance of educational staff by a minimum of 3x, enabling support for up to four times the target number of students. Partner institutions benefit from streamlined onboarding and best practice sharing, achieving significant ROI within six months and raising average student satisfaction by threefold.