It’s live! Access exclusive 2024 live chat benchmark data & see how well your team is performing.
Get the data100+
Leading institutions deployed
500k+
Students successfully engaged
2.2m+
Interactions happily delivered
Streamline
Admissions
Empower
Advising
Optimize
IT Support
We help reduce friction throughout the admissions funnel to boost applicant conversion rates
“Many students simply don’t like picking up the phone, while email can take days for a response. With Comm100 Live Chat combined with Comm100 Chatbot, we can now deliver fast, efficient, 24/7 support that helps us engage with more prospective students and provide better support.”
– Victoria Anderson, Admission Operations Manager
We help foster student success
“Comm100 has been an invaluable partner in revolutionizing the queue management system for UBC Vancouver’s Science Advising team. Their personalized approach, evident right from the initial meetings through to product launch, ensured a tailored solution that exceeded our expectations. The team’s responsiveness, collaborative nature, and continuous post-launch support set them apart.”
– Chris Oatman, Student Experience Associate Director, Faculty of Science
Provide support anytime, anywhere
“We began with about eight departments using Comm100’s chatbot and live chat tools, and within just two years, we expanded to support around 33 departments—over a fourfold increase. Comm100’s platform and team have been instrumental in enabling this growth, seamlessly managing our increasing needs while maintaining excellent support and flexibility across departments.”
– Ravi Pisupati, IT Project Manager
23sec
Average Wait Time
13min
Average Resolution Time
4.7
Average Student Satisfaction Rating
Transform your student advising experience
The Comm100 student engagement platform boosts admissions yield by combining AI-powered higher ed chatbots, a robust knowledge management system, email social media management, along with outreach and proactive messaging
Our admissions chatbot, developed by our AI architects and tailored for admission offices, offers 24/7 support, instantly answering common questions and guiding prospective students through the admissions process—even outside of regular hours.
Comm100’s knowledge management system ensures that admission counselors have fast, consistent access to centralized information, allowing them to connect with well-suited prospective students, while also making onboarding and training more efficient for new staff members.
With our advanced email management, no incoming messages go unanswered to prevent frustration and avoid missed opportunities, while our integrated social media management ensures that your service is consistent across all platforms. Plus, Comm100 outreach and proactive messaging tools keep your prospective students engaged throughout the admissions journey.
Comm100’s student engagement platform delivers measurable ROI by transforming student support across multiple institutions. At Georgia State University, chatbots helped reduce summer melt by 22%, while San Jose State University now automates 55% of chats across 33 departments, and McMaster University’s chatbot handled 39% of all incoming chats in 2023.
At Thompson Rivers University, Comm100’s chatbot manages 83% of chats for future students, providing 24/7 support without human intervention. Additionally, a major American university saw a 49% reduction in meeting bookings after adopting Comm100, freeing up time for staff to focus on more impactful student interactions. A leading UK university achieved cost savings equivalent to about 75% of a full-time agent, freeing up resources while maintaining high-quality support.
Comm100 fosters inclusive advising through a suite of tools. Our AI chatbot for higher education provides 24/7 access to advising resources. The platform’s Live Chat and Knowledge Management tools ensure fast, accurate, consistent responses, freeing advisors to focus on tailored and more inclusive advising.
Queue Management enables flexible support options, allowing students to choose virtual or in-person advising and stay on top of their appointments with automated reminders, minimizing missed sessions.
Our meeting scheduling feature facilitates in-depth consultations, maximizing advising resources. Comm100’s Super-Agent enables seamless cross-department collaboration, providing students with cohesive support without needing to repeat themselves.
Minimizing knowledge loss and ensuring continuity in student support starts with a tailored centralized knowledge management system, like Comm100, where key information is securely stored for all advisors. This allows consistent responses and seamless transitions, even when team members change.
This knowledge management provides suggestions and helps draft responses to ensure the consistency of delivered service. This system preserves your institutional knowledge, reduces training time and decreases operational costs.
The Comm100 student engagement platform ensures that all interactions—whether through live chat, email, social media, or a higher ed chatbot—are consistent, timely, meet the institution’s support standards, and enable staff to deliver clear messaging across all touchpoints.
Comm100 eliminates the hassle of managing multiple systems from various vendors, simplifying integrations and reducing strain on your tech team. This unified approach nearly eliminates security and data privacy risks, ensuring a more secure and streamlined experience. Our platform ensures high availability and adheres to globally accepted security standards and data privacy protocols in both the US and Canada.
The Comm100 student engagement platform is designed by educational experts who understand the unique challenges faced by admissions, advising, and tech staff. Our AI bots require little to no training, leveraging higher education templates tested by numerous institutions.
The AI-powered Live Chat and support tools include features tailored for admissions counselors and advisors, developed through extensive collaboration with educational professionals.
Our platform ensures high availability while meeting the rigorous security and data privacy standards demanded by higher education institutions. It has boosted the performance of educational staff by a minimum of 3x, enabling support for up to four times the target number of students. Partner institutions benefit from streamlined onboarding and best practice sharing, achieving significant ROI within six months and raising average student satisfaction by threefold.