More and more customers want to connect with you through live chat than any other channel. Hear how Veridian Credit Union, a full-service financial institution, upgraded their company’s customer support strategy with Comm100 Live Chat.
Watch the highlights reel to learn:
- The ways live chat is helping businesses improve communication with their customers
- Live chat best practices to improve customer support
- How to turn chats into valuable customer insights and align with company goals
- Live chat KPIs and metrics for measuring success
Speakers:
As Veridian’s Electronic Relations Team Lead, Mallory Paeper is responsible for leading growth initiatives in key areas related to the credit union’s member engagement, employee engagement and sales. She’s a graduate of the University of Northern Iowa and has worked at Veridian Credit Union for eight years.
Jeff is Comm100’s VP Product Marketing and Communications. He’s a B2B marketer with 20+ years’ experience creating compelling messaging and content for sales enablement and demand generation. He holds a BA from the University of Waterloo and an MBA from Thunderbird, the American Graduate School of International Management.