Organizations committed to delivering exceptional customer experiences view live chat as a must-have communication channel, with 79% of their customers choosing it first over any other way to communicate.
Watch the highlights reel to learn:
- Common live chat misconceptions
- How chat can solve your biggest customer service roadblocks
- Exclusive benchmark data from top brands on how they’re using AI-powered chat to fuel successful customer experience initiatives
- Practical strategies and techniques to disrupt (and improve) your live chat experience
- Proven methods of using your live chat data to make smarter business decisions
Jeff is Comm100’s VP Product Marketing and Communications. He’s a B2B marketer with 20+ years’ experience creating compelling messaging and content for sales enablement and demand generation. He holds a BA from the University of Waterloo and an MBA from Thunderbird, the American Graduate School of International Management.
Kaye is Comm100’s Learning & Development Manager, an internationally-experienced writer and trainer, and an MA student at University College London, the world’s #1 center for Education and Social Science. Kaye has worked with Fortune 500, governmental and private firms across the world to advance customer service operations and embed leading learning and development strategy.