Veridian Credit Union Delivers Quality, Real-time Customer Support with Live Chat

More and more customers want to connect with you through live chat than any other channel. Hear how Veridian Credit Union, a full-service financial institution, upgraded their company’s customer support strategy with Comm100 Live Chat.

Watch the full recording to learn:

  • The ways live chat is helping businesses improve communication with their customers
  • Live chat best practices to improve customer support
  • How to turn chats into valuable customer insights and align with company goals
  • Live chat KPIs and metrics for measuring success

Mallory Paeper, Electronic Relations Team Lead, Veridian Credit Union

As Veridian’s Electronic Relations Team Lead, Mallory Paeper is responsible for leading growth initiatives in key areas related to the credit union’s member engagement, employee engagement and sales. She’s a graduate of the University of Northern Iowa and has worked at Veridian Credit Union for eight years.

Jeff Epstein VP of Product Marketing & Communications, Comm100

Jeff is Comm100’s VP Product Marketing and Communications. He’s a B2B marketer with 20+ years’ experience creating compelling messaging and content for sales enablement and demand generation. He holds a BA from the University of Waterloo and an MBA from Thunderbird, the American Graduate School of International Management.