It’s live! Access exclusive 2024 live chat benchmark data & see how well your team is performing.

Get the data


A Conversation with CX Expert, Shep Hyken – Why CX Expectations are Sky-high & How Brands Can Meet Them

What's included

Investment in digital customer experience (CX) has sky-rocketed, and it’s growing further still. Almost nine in every ten brands say they plan to increase digital CX technology spending this year.

Shep Hyken, CX expert and New York Times Best-selling author, sat down with Chris Bechtel, Comm100’s VP of Marketing, to discuss what is driving this growth and why CX has become so key to the success of any brand in any industry.

Watch this podcast to learn:

  • Why CX has become so universally important across all industries
  • What the most heightened CX expectations are in today’s digital-first world
  • What you can do to get closer to meeting your customers’ CX expectations
  • Brands that are meeting these expectations and how
  • And so much more.


<br />
Mastering Omnichannel CX – A Success Guide

Mastering Omnichannel CX – A Success Guide

Learn why omnichannel CX is critical, how to prepare and implement a digital omnichannel program, and how to measure and prove its ROI. Start your journey towards CX excellence today!

Read the guide

The speakers

Shep Hyken
Shep Hyken - Customer service/experience expert and keynote speaker

Shep Hyken is also the New York Times bestselling author of seven books, including Moments of Magic®, The Cult of the Customer, Amaze Every Customer Every Time, and The Convenience Revolution. He also created The Customer Focus™, a customer service training program. To learn more Shepard Presentations – phone: (314) 692-2200, email: — web:, and follow on Twitter: @hyken (!/hyken)

Chris Bechtel
Chris Bechtel - VP, Global Marketing, Comm100

Chris is Comm100’s VP Global Marketing, leading the entire marketing team. He has more than 20 years of experience working with early-stage and growth-stage startup technology companies serving the US and Global markets across industry verticals including banking, real estate, retail/ecommerce, as well as education and public sector. Chris also has extensive work with both B2B SaaS and Enterprise Software as well as B2C e-commerce and DTC platforms and products.