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A Conversation with CX Expert, Shep Hyken – Why CX Expectations are Sky-high & How Brands Can Meet Them

The speakers

Shep Hyken
Shep Hyken - Customer service/experience expert and keynote speaker

Shep Hyken is also the New York Times bestselling author of seven books, including Moments of Magic®, The Cult of the Customer, Amaze Every Customer Every Time, and The Convenience Revolution. He also created The Customer Focus™, a customer service training program. To learn more Shepard Presentations – phone: (314) 692-2200, email: — web:, and follow on Twitter: @hyken (!/hyken)

Chris Bechtel
Chris Bechtel - VP, Global Marketing, Comm100

Chris is Comm100’s VP Global Marketing, leading the entire marketing team. He has more than 20 years of experience working with early-stage and growth-stage startup technology companies serving the US and Global markets across industry verticals including banking, real estate, retail/ecommerce, as well as education and public sector. Chris also has extensive work with both B2B SaaS and Enterprise Software as well as B2C e-commerce and DTC platforms and products.

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