Investment in digital customer experience (CX) has sky-rocketed, and it’s growing further still. Almost nine in every ten brands say they plan to increase digital CX technology spending this year.
Shep Hyken, CX expert and New York Times Best-selling author, sat down with Chris Bechtel, Comm100’s VP of Marketing, to discuss what is driving this growth and why CX has become so key to the success of any brand in any industry.
Watch this podcast to learn:
- Why CX has become so universally important across all industries
- What the most heightened CX expectations are in today’s digital-first world
- What you can do to get closer to meeting your customers’ CX expectations
- Brands that are meeting these expectations and how
- And so much more.
Mastering Omnichannel CX – A Success Guide
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Shep Hyken is also the New York Times bestselling author of seven books, including Moments of Magic®, The Cult of the Customer, Amaze Every Customer Every Time, and The Convenience Revolution. He also created The Customer Focus™, a customer service training program. To learn more Shepard Presentations – phone: (314) 692-2200, email: email@example.com — web: https://www.hyken.com, and follow on Twitter: @hyken (https://twitter.com/#!/hyken)
Chris is Comm100’s VP Global Marketing, leading the entire marketing team. He has more than 20 years of experience working with early-stage and growth-stage startup technology companies serving the US and Global markets across industry verticals including banking, real estate, retail/ecommerce, as well as education and public sector. Chris also has extensive work with both B2B SaaS and Enterprise Software as well as B2C e-commerce and DTC platforms and products.