Top 7 Customer Service Complaints & How Omnichannel Customer Engagement Can Resolve Them

The rapid rise of new support channels. Increasing expectations. Impatient customers. Navigating the CX landscape is no easy feat – and CX professionals know it. 68% of CX practitioners believe that customer expectations are rising, and 43% believe that customers are more impatient than ever.

Today’s customers want the freedom to choose between channels, accessible communication, lightning-fast response times, and seamless connections between agents who understand their queries. Catering to all these demands can seem out-of-reach – but a robust omnichannel customer engagement platform can provide all of this – and so much more.

Download this eBook to learn:

• What your customers’ biggest bugbears are
• How to stay connected cross-channel so you never miss a complaint
• How to use omnichannel customer engagement to respond to customers efficiently, accurately and with personalization
• How to leverage omnichannel platform tools to monitor KPIs, keep your team on track, and achieve significant ROI.

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