High Availability Technology MaximumOn™

Comm100 Live Chat offers the industry’s highest possible availability through our proprietary MaximumOn technology. With MaximumOn, your core live chat service remains intact during scheduled maintenance periods or unexpected system downtime.

Data Center Level Redundancy

With the MaximumOn™ technology, your Comm100 Live Chat is deployed in two separate data centers. This means that live chat is uninterrupted while the server is down in one data center.

Data Center Level Redundancy

Auto Switch to the Backup Data Center

If your Comm100 Live Chat deployment in one data center goes offline the redundant deployment in the other data center automatically takes over. No manual intervention is required.

Auto Switch to the Backup Data Center

Ongoing Chats Continue

MaximumOn technology ensures that your ongoing chats continue during the automatic and seamless server switchover. Visitors will be able to initiate new chats normally, without delays.

Ongoing Chats Continue

Chat Transcript Will Be Preserved

Visitor information and chat transcripts recorded after the failover will be synchronized back to the primary data center. No data will be lost.

Chat Transcript Will Be Preserved
live chat maximumon technology - white paper

[White Paper] Introducing the Comm100 Live Chat MaximumOn™ Technology

This white paper introduces the basic availability concepts, three levels of redundancy and their limitations, the system architecture of the MaximumOn™ technology and how MaximumOn™ responds to various failure scenarios. It will help you get a better understanding of system availability in general and how MaximumOn™ works in specific.

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Want to learn more about how this feature can meet your specific business needs? Request a 15-minute demo with us. One of our product specialists will call you back.