Comm100 Live Chat offers the industry’s highest possible availability through our proprietary MaximumOn technology. With MaximumOn, your core live chat service remains intact during scheduled maintenance periods or unexpected system downtime.
With the MaximumOn™ technology, your Comm100 Live Chat is deployed in two separate data centers. This means that live chat is uninterrupted while the server is down in one data center.
If your Comm100 Live Chat deployment in one data center goes offline the redundant deployment in the other data center automatically takes over. No manual intervention is required.
MaximumOn technology ensures that your ongoing chats continue during the automatic and seamless server switchover. Visitors will be able to initiate new chats normally, without delays.
Visitor information and chat transcripts recorded after the failover will be synchronized back to the primary data center. No data will be lost.
This white paper introduces the basic availability concepts, three levels of redundancy and their limitations, the system architecture of the MaximumOn™ technology and how MaximumOn™ responds to various failure scenarios. It will help you get a better understanding of system availability in general and how MaximumOn™ works in specific.