Whether on your website or in your app, more and more customers want to connect with you via messaging or live chat than any other channel. It’s how work and life happen today. We can help you get there.Book demo
Messaging and live chat let you connect personally to each visitor on your site, increasing retention and conversion as you level up customer experience.
Live chat agents easily handle 3X more inquiries than phone-based agents. Scale up your customer support quickly and easily, on a platform they’ll love using.
Customers who chat before purchasing have a 40% higher conversion rate. Turn browsers into buyers, and buyers into brand champions.
Members are using it as they would if they had phoned – to reset banking passwords, inquire about their account, or find out when their payment is due. It all makes a difference.
Deanna Hoﬀman, Development and Operations Manager, Affinity Credit Union
Live chat isn’t just for your website, it’s for every digital property you have, including mobile sites and apps. Now you can connect with your customers wherever they are, whenever they want. That’s the hallmark of the new customer experience paradigm.
Connect with your customers on your website, in your app, and on social media, and respond instantly.
Comm100 gives you a unified platform for consolidating all your customer conversations easily and seamlessly.
Sometimes text-based messaging isn’t quite enough. For those moments, Comm100’s audio or video chat helps your agents get up close and personal with your customers and deliver a truly live, human-to-human experience.
There’s nothing like human-to-human voice communication – but it doesn’t have to be by phone. Use audio or video chat to bridge the digital divide and improve customer satisfaction.
Comm100 audio and video chat is 100% browser based, and always a single click away. Your customers stay in control, requesting and ending audio and video chats whenever they want.
There are times when your agents can better serve your customers if they could see what they see. And now they can. Take the mystery out of online discussions by requesting access to your customer’s web browser so you can watch what they’re doing. If needed, the agent can even request remote control of the browser tab – and only the browser tab – to take matters into their own hands. Welcome to a seamless, hands-on customer service experience.
Whether it’s a language or technical barrier, co-browsing lets you see exactly what your visitor sees and what they’re doing so you can put them on the right path.
As with audio and video chat, your agents and visitors can co-browse right out of the box – no additional software needed. Simple and secure – exactly how conversations should be.
Easily share documents, images, and other file types through the chat window, bypassing email completely to deliver the information needed instantly.
Share files with visitors safely and securely right from the chat window. Convenient drag-and-drop on the visitor side makes it easy.
Images, documents, PDFs, spreadsheets – all are welcome for Comm100 file sharing. Now that’s easy.