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Nothing comes close to the speed & efficiency of live chat customer service. Couple this with Comm100’s automation tools and you can increase support capacity while ending email and phone overload.
Personalize every interaction with text, audio, video, and co-browsing – all integrated with Comm100 Live Chat. Better still, connect your data systems & channels so every customer receives VIP treatment.
With Comm100’s live chat app, you aren’t only improving the quality of engagement – you’re improving the quantity too. Make it easy for your customers to connect with you and they’ll keep coming back for more.
“With Comm100 Live Chat combined with Comm100 Chatbot, we can now deliver fast, efficient, 24/7 support that helps us engage with more prospective students and provide better support.”
– Victoria Anderson
Manager, Admission Operations, Undergraduate Admission and Recruitment, Queen’s University
AI-powered automation
Every team needs a combination of human and automated support. While human agents are needed for complex & personal support, automation enables efficiency and scalability. Only Comm100 helps you deliver the perfect balance.
Automate 80%+ of incoming chats with the latest in Generative AI
Increase support capacity while lowering costs
Enhance the customer experience across all channels
“We knew that we weren’t reaching a whole demographic profile because we were only offering phone and email support. If we wanted to connect with these potential donors, we had to provide them with a digital channel that was convenient and instant — and live chat was the obvious answer.”
– Denny Michaud
Customer Relations Manager,
Canadian Blood Services
Our reviews speak for themselves. Alongside our 4.7/5 Capterra score and 24/7 customer service, Comm100’s team of dedicated customer success managers provide continuing support throughout the partnership.
Comm100 has over 10 years in the industry, working with over 15,000 customers. And while these customers stay with us, our software never stays still. We are continually improving and adding to the platform, especially to keep pace with all the latest AI developments.
With a 98% onboarding CSAT, a 95% training CSAT, and an average 21 days to launch, we like to think our customer success team knows what it’s doing. And our support doesn’t stop here. We provide regular training and guidance so you keep ahead of the trends.
Live chat is the most popular channel – and Comm100 Live Chat takes this popularity even further. With intelligent chat routing, audio/video chat, co-browsing, and auto-translation, the Comm100 live chat app delivers the very best CX that today’s customers expect.
You can’t deliver great customer experience without great agent experience. That’s why we’ve built our live chat app with an easy-to-use, feature-rich UI that will get the most out of your agents whether they’re working from the office, at home, or on the go.
Comm100 Live Chat offers all the tools and analytics you need to keep your team at optimal performance. From managing roles and permissions to supervising chats and insightful reporting, feel in control of your team no matter the size or support volume.
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Join thousands of organizations who have achieved human-bot harmony with Comm100.