Live chat integrationSimple and fluid connections with your core platforms.

Whether you use Comm100 for sales, support, or both, you need to be able to share data with your CRM system to ensure clarity, consistency, and transparency across teams and throughout the customer lifecycle. Comm100’s live chat integration with Salesforce CRM and Dynamics 365 CRM streamlines lead management when chatting with new customers and gives your agents more context when chatting with existing ones.

Short Message Service, also known simply as ‘texting’ – is the world’s most popular digital communications channel, offering quick and highly personalized connections. Organizations use SMS in many ways, from appointment confirmations to delivery notifications to customer service and beyond. Add SMS to your Comm100 omnichannel platform today and let your customers connect with you via this emerging channel – and handle it all in the agent console you already know and love!

Organizations using Zendesk Support can connect Comm100 directly to the Zendesk ticketing system to convert offline chat messages and chat transcripts to open tickets. If the customer is already in your Zendesk system, you can access their profile with a single click inside the Comm100 agent console. Now that’s an integration that pays dividends.

Comm100 offers native live chat integrations with eCommerce platforms like Shopify Plus and Magento to help you convert visitors to customers and maximize shopping cart conversion. Deliver a more personalized shopping service, run better promotions, and sell more with Comm100 Live Chat.

Your AI Agent can now leverage your Confluence knowledge base articles to deliver real-time, AI-generated responses. Our integration seamlessly transforms your articles into intelligent AI Agent interactions. The synced articles from your Confluence Cloud are stored securely.