Knowledge Base Software

Fast self-service answers for your customers, detailed help resources for your agents

Flexible

With a simplified interface and rich content support, your team can build and maintain knowledge bases with minimal effort and maximum effectiveness. You’ll wish every tool you used was this easy!

Scalable

The Comm100 Knowledge Base software easily supports multiple deployments off a single platform so you can build and maintain a range of self-service resources for as many audiences as you need – external and internal.

Integrated with live chat

Imagine your customers being able to access your self-service knowledge base right inside the chat window. Now open your eyes. You’re there! And it works in the agent console too!

Ideal for external and internal audiences

Knowledge base software isn’t only for customer support – your employees, partners, and other stakeholders can also benefit with information at their fingertips!

One platform - many audiences

Spin up self-service knowledge base portals for multiple audiences, keeping articles and information securely segregated. Build one company knowledge base for employee onboarding, one for customer support, another for partners – you get the idea.

Robust security and permissions

Sometimes walls are good, especially when it comes to information. At Comm100, we make security and privacy a top priority including in our knowledge base application. Our knowledge base platform let you easily control who can see what based on their login and user profile.

Flexible content management

Get in and get out. That’s the key to successful online knowledge base software. Comm100 Knowledge Base management is built on this core principle, for you and your visitors.

Simple, intuitive design interface

No programming skills required here! Built with an intuitive WYSIWYG interface, Comm100’s knowledge base platform simplifies article creation and management. You can even embed images and hyperlinks to enhance the user experience.

Powerful search and discovery

The key to any good knowledge base software is the ability to find answers quickly. Our search engine delivers accurate results lightning-fast so your users can get in, get out, and get on with their day. That’s what self-service is all about!

Knowledge base + live chat = a perfect match

Comm100 Knowledge Base integrates seamlessly with our live chat solution for a perfectly balanced support experience that offers the best of self-service and agent-based assistance.

One window, two support options

Visitors can search the knowledge base for documents and faqs right from the chat window. This helps them quickly locate what they need, especially when agents are offline or before engaging in a live chat.

Dual-mode chat and search

Visitors can browse the self-service knowledge base next to the Comm100 Live Chat window so you can reduce chat volume and your agents can focus on more complicated queries.

Download the Knowledge Base solution sheet

“I love Comm100’s Knowledge Base. It is so thorough and has really helped me to try out new features and settings that have improved our agent and customer experiences.”

– Katie Miller
Team Lead, Outbound & Electronic Relations, Veridian Credit Union

How to Create the Perfect Knowledge Base

Read this guide to learn the best practices in the planning, structuring and creation of knowledge bases, based on our experience in helping our customers set up and optimize their knowledge bases.

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