It’s live! Access exclusive 2026 AI live chat benchmarks & see how your team stacks up.
Unlock the insights
It’s live! Access exclusive 2026 AI live chat benchmarks & see how your team stacks up.
Unlock the insights
Your Intelligent AI Assistant
Enhanced human agent resources for faster resolution and higher CSAT.
No more manual searches and resource juggling. AI Copilot instantly scans all your connected resources to find relevant answers for your agents, reducing resolution time and driving improved customer experiences.
With a single click, agents can send customer questions directly to their AI Copilot, which uses conversational context and the customer profile to generate targeted responses.
Agents can chat with AI Copilot privately during each session, asking questions in natural language and receiving highly targeted, contextual responses. Agents can forward suggestions directly to their customers or drop them into the message composer for editing.
Equip dedicated AI Copilots for distinct use cases such as pre-sales and post-sales for even faster and more focused response support.
With access to all your knowledge resources as they evolve and expand, AI Copilot provides reliable, real-time guidance that keeps all your agents – rookie and veteran – fully up to speed.
AI Copilot supports more than 100 languages, either working natively or translating based on agent capabilities. Now you can serve all your customers without any language barriers.
Write professional, well-structured emails effortlessly. Ask AI Copilot to rephrase, expand, shorten, and adjust responses as needed to maintain control.
AI Copilot’s Smart Wrap-up automatically assigns issue categories, resolution types, and support topics by analyzing conversation content, ensuring consistent, accurate tagging and faster record-keeping. No more manual conclusion needed.
AI Copilot summarization automatically extracts key issues, resolution steps, and outcomes for every conversation or email, eliminating time spent on documentation. Agents can review and refine summaries, ensuring efficiency and consistency across every interaction.
As your agents refine responses and expand knowledge, AI Copilot automatically incorporates their expertise, delivering smarter, more accurate assistance over time.
Track AI performance with detailed reports showing auto-suggested times, usage rates, and generated answers. Monitor your most suggested and used content including canned messages, intents, web pages, articles, and files with granular reporting from half-hour intervals to monthly trends.
Build and train a new AI Copilot in two clicks. Choose an AI Agent you’ve already built, and instantly synchronize its resources – web pages, knowledge base articles, files, topics & intents, and more – to your AI Copilot. It’s that simple.
“With smart wrap-ups, we can jump into more member conversations faster because we no longer waste time searching through notes or categories. And with text enhancements, our messages are more professional and easier to write. As a result, our chat response time, agent response time, and overall waiting time have all gone down.”
– Matthew, Bot Developer II at Veridian Credit Union.
Comm100 AI Copilot
| Standard AI Assistants | |
Quick Suggestions |  | |
Generative Suggestions | | |
Text Enhancements | | |
Summarization | | Available via add-ons |
Smart Wrap Up | | Don't support populating custom fields |
The Comm100 AI Copilot is an internal-facing tool that assists human agents during live conversations. It doesn’t interact with customers directly. Instead, it sits alongside the agent in their console, monitoring the conversation in real time and surfacing relevant information, suggested responses, and recommended next steps. The agent reviews, edits, and sends. The customer never knows the AI Copilot is there.
The Comm100 AI Agent, by contrast, is customer-facing. It handles conversations autonomously, resolving queries without human involvement or escalating when it reaches its limits. The two tools solve different problems. A chatbot reduces the number of conversations that reach your team. A copilot makes your team faster and more accurate on the conversations that do.
The Comm100 AI Copilot improves productivity by enabling agents to access information faster and automating common tasks. Instead of composing every reply from scratch, agents review and edit AI-suggested responses, which cuts typing time significantly.
The AI Copilot also enables instant knowledge retrieval: instead of searching through documentation, knowledge bases, or past tickets to find the right answer, the copilot surfaces it automatically based on the conversation context. Every agent gets access to the same information, which eliminates the variability that comes from different agents interpreting policies differently or missing updates.
The Comm100 AI Copilot leverages pre-built answer matching and generative answer creation to suggest responses. When a customer sends a message, the copilot analyzes the text in real time using natural language understanding to identify the customer’s intent. It then searches designated answer sources (public canned messages, knowledge base articles, and AI chatbot intents) for the best match.
Each source is scored by confidence level, and the copilot surfaces the top suggestions ranked by relevance. You control how many suggestions appear and the minimum confidence score required for a suggestion to display, so agents aren’t overwhelmed by low-quality recommendations.
When no pre-built answer matches the query closely enough, the Comm100 AI Copilot uses its Generative Answers capability to compose an original response. This generated answer draws from the same knowledge sources you’ve connected to the AI Agent (website content, uploaded documents, cloud files) and formulates a contextually relevant reply. The agent sees both the generated response and the source material it was derived from, so they can verify accuracy before sending.
The AI Copilot operates across live chat and all Ticketing & Messaging channels, including SMS, email, WhatsApp, Facebook Messenger, Instagram, Telegram, and Twitter/X.
Because the copilot operates within Comm100’s unified agent console, it also has access to cross-channel conversation history. If a visitor previously interacted with the Comm100 AI Agent on live chat and then follows up via messaging, the copilot can reference the earlier conversation to inform its suggestions, reducing repetition and accelerating resolution.
The pricing for the Comm100 AI Copilot is $23/agent/month, billed annually. For those who wish to pay monthly, it’s $29/agent/month.
Discover how our six AI solutions work together in a flywheel that accelerates your entire support lifecycle.
Automate 80% of customer queries with context-aware human-like AI responses
Gain deep visibility into chat resolutions, sentiments, and other AI-driven analytics
Find knowledge gaps, fix articles, and draft new content from real conversations
Auto-score every conversation and turn findings into one-click coaching moments.
Convert your knowledge and QA insights into simulation-based training and quizzes.
Improve response times, streamline workflows, and empower your team with AI-driven assistance.