It’s live! Access exclusive 2025 live chat benchmarks & see how your team stacks up.
Get the data
It’s live! Access exclusive 2025 live chat benchmarks & see how your team stacks up.
Get the data
Deploy Effective Customer Service Training in Minutes
Comm100 AI Onboarding ensures every new support agent is confident and ready to serve.
Shorten new agent ramp time with faster, more consistent onboarding
Close knowledge gaps immediately with instant scoring and feedback
Boost agent confidence before live customer interactions
Free up manager time by automating training creation and scoring
Live Chat Simulation
Chat-style scenarios that mirror real customer interactions.
New questions randomize in real time based on agent responses.
Agents receive detailed scoring and coaching, visible only to them.
Structured Assessment
Build quizzes from your knowledge base instantly with AI, and set trial deadlines.
AI instantly grades every answer based on your assigned guidelines and provides optimal responses.
The manager dashboard tracks progress, results, and knowledge gaps.
“With the AI chatbot, the Comm100 team openly shares insights into how the system operates and the tools behind it. This transparency empowers us to delve deeper, enhancing our understanding and ability to make the most of these solutions.”
– Austin Zimmerman, Sr. Customer Service Technical Admin, CDS Global
Discover how our six AI solutions work together in a flywheel that accelerates your entire support lifecycle.
Automate 80% of customer queries with context-aware human-like AI responses
Supercharge human agents with real-time AI suggestions and automated workflows
Gain deep visibility into chat resolutions, sentiments, and other AI-driven analytics
Find knowledge gaps, fix articles, and draft new content from real conversations
Auto-score every conversation and turn findings into one-click coaching moments.
Accelerate ramp time, build confident agents, and free up managers with AI onboarding.