Comm100 and Cevro Partner for Enhanced iGaming Player Support

[Vancouver, BC, Jan 15, 2026] — Comm100 is proud to partner with Cevro to help gaming operators create a smarter, faster, and more intuitive player journey from first interaction to final resolution. By combining Cevro’s advanced iGaming AI agents with Comm100’s AI-powered live chat and omnichannel support desk, operators can now offer players a uniquely frictionless experience: instant resolutions and human assistance precisely when it matters most.

Comm100 supports 1,200+ iGaming operators worldwide and is engineered for environments where security, compliance, and always-on availability are critical. With the partnership, these iGaming operators will be able to deliver VIP level experiences to every player at scale.

What This Partnership Delivers

In this partnership, Comm100 delivers the AI-assisted human support layer, empowering operators to help players through real-time live chat, email, messaging, and asynchronous Anytime Chat, all enriched with AI to increase speed, accuracy, and personalization.

Our AI suite strengthens every step of the support journey with:

• AI Live Chat for real-time player engagement
• AI Copilot for instant agent suggestions and response drafting
• AI Insights for sentiment, routing, and resolution analysis
• AI Quality Assurance to improve consistency and training

Together, these tools give operators a scalable way to offer global support in any language, protect VIP relationships, and elevate productivity without sacrificing the human touch players value.

Security and data integrity remain foundational; Comm100 maintains SOC 2, ISO 27001, HIPAA, GDPR, PCI DSS, and credit card masking out of the box. And with our reputation for exceptional implementation, customer success, and 24/7 technical support, operators can adopt new capabilities with confidence and speed.

Above all, this partnership reflects a shared vision: AI and human expertise should work together, not compete. Cevro’s autonomous AI agent and Comm100’s AI-assisted human engagement are a powerful combination, giving operators an end-to-end support model that is faster, more personalized, and more cost-efficient.

We’re thrilled to work alongside Cevro to bring this breakthrough to the iGaming industry; helping operators strengthen CX, win player loyalty, and unlock new levels of performance across every stage of the player journey.

Phil Chatterton, VP Sales at Comm100, noted: “This integration gives operators intelligent 24/7 support that scales instantly while maintaining quality and compliance.”

Chaim Heber, CEO of Cevro AI, added that “combining Comm100’s reach with our empathic intelligence sets a new standard for iGaming support.” Nige Roberts, Founding Sales Lead at Cevro AI, emphasized that “operators finally have AI that delivers real intelligence, real empathy, and real results.”

For iGaming operators seeking to balance automation with human oversight while serving global audiences, the Comm100 and Cevro partnership offers a complete support ecosystem.

Explore how this integration can transform player interactions across your platforms – reach out to either team to learn more.

About Comm100
Comm100 is a global provider of digital omnichannel customer engagement software for education, government, and commercial organizations of all sizes. With Comm100, organizations can provide excellent digital experiences through configurable, value-driven live chat, secure messaging, AI powered bots and automation within one integrated console. To learn more about Comm100, visit: www.comm100.com

Comm100 Media Contact

Najam Ahmed
Content Manager, Comm100
najam.ahmed@comm100.com