Features | Integrations

Live Chat Google Analytics Integration

Comm100 Live Chat Google Analytics Integration enables you to view visitors’ live chat related actions in your Google Analytics account as events. This valuable data lets you measure how live chat affects visitors’ behaviors and influences your conversions.

Analyze Live Chat Actions in Google Analytics

The integration records important visitor live chat related actions in Google Analytics as events. For instance, the integration lets you view visitors’ actions, such as when they complete a pre-chat survey, start a chat, leave an offline message and even when they’re invited to chat. The integration also provides access to reports with detailed information on the total and unique number of each action type for a given period.

See How Live Chat Contributes to Goal Completion

Use visitors’ live chat related actions while checking goal completion in your Google Analytics to see if visitors who chatted contribute to higher goal completion rates or more sales.

Live Chat Actions Report by Page

Comm100 Live Chat Google Analytics Integration lets you view all actions page by page. You can view a report for each page that contains information about the total and unique number of actions performed on a page. This helps you compare and analyze your visitors’ live chat behaviors and determine which pages draw the most chat requests.

Live Chat Actions in Real Time

With Comm100 Live Chat Google Analytics integration, you can view in real time chat action events directly from your Google Analytics account. This feature lets you see any chat related actions your visitors are performing on your websites instantly and in real time.

[User Guide] Integrate Comm100 Live Chat with Google Analytics

Integrating Comm100 Live Chat with your Google Analytics account is super easy. To get started, read our step-by-step user guide.