• Live Chat Enterprise

    The Live Chat Platform Powering
    Enterprise Sales and Service Teams

    Built to increase sales,
    maximize agent productivity
    and improve customer experience.

Enterprise Features at a Glance

  • Auto Chat Assignment

  • Load BalancingRound RobinCapability Weighted Backup DepartmentLast-Chatted Agent PreferredWaiting List
  • Team Collaboration

  • Chat with Other AgentsTransfer Chat to Another Agent/DepartmentJoin an Ongoing Chat
  • Quality Control

  • Real Time Chat SupervisionChat TakeoverTranscript Review Post-Chat SurveyMissed Chat Report
  • Reports

  • Real TimeChat VolumeChat Source QueueWait TimeChat TransferAvailabilityWorkload EfficiencyRatingPost-Chat SurveyPre-Chat SurveyWrap-UpManual InvitationAuto InvitationOffline MessageCanned MessageReports by 24/7 or Half-Hour DistributionReports by Agent/Department/Campaign/Visitor Segment or at Website LevelReport Export
  • Data Security and Reliability

  • MaximumOnSecure Data CenterRigorous Backup Strategy SSL/TLS EncryptionTransparent Privacy Policy24/7 Service MonitoringPassword PolicyAudit Log LDAP IntegrationSSOPCI Compliant Secure FormCredit Card Masking
For a complete feature list of Comm100 Live Chat, click here.

Here’s What We Can Do For You.

Accelerate Your ROI

Comm100 has developed the most robust Live Chat platform in the industry. A proven solution in thousands of large-scale contact centers, we bring speed and efficiency to sales and support teams worldwide. Our aim is simple – to provide you with simple yet intelligent tools to yield the highest possible return on your sales and service efforts. Our dedicated customer solutions team work closely with you to customize a live chat solution that is best for your business.

Increase Sales and Conversion

Most companies realize a minimum 15% increase in sales revenues and increased website conversion rates after implementing Comm100. Personalized auto invitations enable your reps to proactively answer product questions and make recommendations, so that shopping carts always make it past checkout. Our full suite of website integration features let agents see customer account and shopping cart details so that they can provide an exceptional experience.

Maximize Productivity

Our industry leading Auto Chat Distribution (ACD) feature distributes a large number of chat requests to the right agents based on pre-defined rules. Our comprehensive reports give you full insight into agent productivity, performance and queue statistics so you can make smarter decisions. Customer satisfaction ratings help you monitor agent performance and identify training opportunities to further improve your team’s productivity.

Key Advantages

Instant Access to Visitor Information

Using multiple data capture channels such as custom variables and CRM integration, Comm100 Live Chat for Enterprise provides your agents with clear pictures of who’s on your website and what they came for, as well as what they may be interested in. This kind of information greatly reduces communication costs while delivering enterprise customer care in a more personalized way. In addition, all visitor data collected can be used to define visitor segment rules or to set up important ACD and routing rules.

Instant Access to Visitor Information

Increased Work Efficiency

With Comm100 Live Chat ACD (Auto Chat Distribution) feature, every chat request goes to the proper agent or department based on availability, skill level and rules, or the rules/parameters that your company defines. This prevents your agents from transferring customers to other agents or departments manually, improving work efficiency and customer satisfaction.

Increased Work Efficiency to provide better enterprise customer care

Easy Access to Agent Performance Metrics

With agent-level KPI reporting for workloads, work efficiency and customer ratings, the Comm100 Live Chat platform makes it easy for managers to differentiate and reward top performers while at the same time discovering new training opportunities for those who are not performing as needed. Accurate and thorough performance reporting motivates your customer service team and improves the overall standard of service in your enterprise.

Easy Access to Agent Performance Metrics

Optimized Scheduling Tools

Comm100 Live Chat for Enterprise has 24/7 workload distribution and queue information tools to ensure accurate and effective scheduling. Schedule your team shifts according to workload forecast to prevent under and over staffing. Build in real-time monitoring allows for onsite supervision of volume situations and revision of staffing decisions as they occur.

Optimized Scheduling Tools

24/7 Availability and Maximum Security

Hackers, DDoS attacks as well as hardware outages are a constant concern for high-volume websites. Comm100 Live Chat for Enterprise protects your company with industry-leading infrastructures and technology, ensuring that your live chat application has the best reliability and security possible. With Comm100’s MaximumOn technology, your live chat stays on throughout a scheduled maintenance or even an unexpected system failure. You also have the ability to control the security via role permission and login activity by blocking agents after failed logins, disabling inactive agents and a host of other security related features.

High Availability and Security

Consulting, Support and Training

Comm100 provides continuous access to customer support through a variety of methods. All subscribers of Comm100 Live Chat for Enterprise receive:

  • 24/7 technical support.
  • Access to multiple support channels that include live chat, phone, email, knowledge base articles and more.
  • A dedicated account manager and solution consultant to help with implementation, onboarding and training. We can train your agents to use Comm100 Live Chat for Enterprise or, if you prefer, we can train your in-house trainer so that you can train agents according to your own needs and policies. If your enterprise needs custom features or tools, your assigned on-boarding team will be happy to help with implementation of those requirements as well.
Consulting, Support & Training

Are you ready to to deliver world-class sales and service?