With over 6 years of experience and continuous improvements, Comm100 has developed Live Chat Software that is cutting edge technology and a proven solution to thousands of large-scale contact centers worldwide to support enterprise customer care and sales. Our aim is simple – to provide you with the necessary tools to yield the highest possible return on investment (ROI) for your enterprise sales efforts. Our dedicated customer solutions team will work closely with you to customize a live chat solution that is suitable for your business.
Most companies see at least a 15% growth in enterprise sales revenues and increased website conversion rates after implementing Comm100. Personalized auto invitations enable your agents to proactively answer product questions and make product recommendations, so that shopping carts always make it past checkout. Our full suite of website integration features allow agents to see customer accounts and shopping cart details so that they can provide an exceptional experience.
Our industry leading Auto Chat Distribution (ACD) feature distributes a large number of chat requests to the right agents based on pre-defined rules. Our comprehensive reports give you full insight of agent productivity, performance and queue statistics so you can make informed decisions. Customer satisfaction ratings help you distinguish agent performance differences and identify training opportunities to further improve your team’s productivity.
Comm100 provides continuous access to customer support through a variety of methods. All subscribers of Comm100 Live Chat for Enterprise receive: