Comm100 has developed the most robust Live Chat platform in the industry. A proven solution in thousands of large-scale contact centers, we bring speed and efficiency to sales and support teams worldwide. Our aim is simple – to provide you with simple yet intelligent tools to yield the highest possible return on your sales and service efforts. Our dedicated customer solutions team work closely with you to customize a live chat solution that is best for your business.
Most companies realize a minimum 15% increase in sales revenues and increased website conversion rates after implementing Comm100. Personalized auto invitations enable your reps to proactively answer product questions and make recommendations, so that shopping carts always make it past checkout. Our full suite of website integration features let agents see customer account and shopping cart details so that they can provide an exceptional experience.
Our industry leading Auto Chat Distribution (ACD) feature distributes a large number of chat requests to the right agents based on pre-defined rules. Our comprehensive reports give you full insight into agent productivity, performance and queue statistics so you can make smarter decisions. Customer satisfaction ratings help you monitor agent performance and identify training opportunities to further improve your team’s productivity.
Comm100 provides continuous access to customer support through a variety of methods. All subscribers of Comm100 Live Chat for Enterprise receive: