Free live chat software for websites
Convert visitors into customers. Improve loyalty and satisfaction.
Unlimited users
Unlimited chats
Free forever
12 years of history and trusted by top brands worldwide
Convert visitors to customers
- See who is on your website, where they come from, which pages they are looking at
- Proactively invite visitors to chat
- Use pre-chat surveys to collect information about your website visitors to understand who they are and why they are chatting.
Improve customer satisfaction
- Answer customers’ questions in real time
- Share files, screen shots or images with your customers to solve their problems faster
- Use a post-chat survey to measure customer satisfaction and identify areas that need improvement.
Chat is just the beginning
- Escalate to audio/video chat to connect more deeply
- Convert chats to tickets for future follow-up
- Comm100 Live Chat also works with Email, Facebook, text messaging (SMS), WhatsApp for Business and WeChat.
Comm100 puts the customer and agent experiences first, but they also deeply understand the need to show measurable impact. Comm100 has made easy work of proving the benefits of live chat support software to your business.
– Bob Matthews, Customer Experience Manager, The Cumberland Building Society
Highly customizable
- Customize your chat button and chat window to match your brand
- 13 built-in languages for the visitor side interface and you can add any language you want
- Mobile friendly chat button and window.
Built for efficiency
- Handle multiple chats simultaneously
- Pre-scripted canned messages
- Built-in spell check
- Preview what visitors are typing
- Keyboard shortcuts
- Chat from anywhere: web, desktop or mobile.
Team collaboration and management
- Transfer chats to other agents
- Join existing chats
- Collaborate internally with team chat
- Supervisor chat monitoring
- 60 days’ stored chat transcripts
- Built-in reporting suite.
Iron-clad security and high availability
- ISO 27001 and SOC2 Type II certified
- GDPR and CCPA compliant
- MaximumOn™ technology ensures Comm100 has maximum uptime.