Do you use WeChat to communicate with your customers?

Do you sometimes forget to reply to messages or miss messages entirely?

Do you have more than one person responsible for answering messages on WeChat?

If the answer to any of these questions is yes, then you need Comm100 for WeChat.

Manage WeChat Messages

A smarter and safer way to manage your WeChat messages

  • Use Comm100 to track all your WeChat conversations
  • Collaborate internally with multiple team members to get the right answer
  • Respond in real time, or when ready
  • Never miss a message!
WeChat Integration

How it works

  • Connect one or more WeChat accounts to Comm100
  • Your customers don’t need to install anything
  • A ticket is created or updated automatically when a customer sends you a message
  • Merge or separate tickets to keep conversations organized by topic
  • Assign responsibility for new tickets so your team knows who’s working on what
  • Share images, files, and links for more complete customer service.
WeChat

Take full control of every conversation

  • Team members can easily view tickets assigned to them, and claim unassigned tickets
  • Use Status to determine next steps: New, Pending Internal, Pending External, On Hold, Resolved
  • Organize messages according to Priority level to help manage workload: Urgent, High, Normal, Low.
Comm100 All Channels

Manage WeChat messages alongside all other digital channels

  • Integrate your business’s live chat, email, Facebook, WhatsApp Business, and mobile messaging (SMS) accounts
  • Tickets can start on one channel and be moved to another.
Home_Security

Iron-clad security and high availability

  • ISO 27001 and SOC Type II certified
  • GDPR and CCPA compliant
  • MaximumOn™ technology ensures Comm100 has maximum uptime.

Comm100’s free customer service software for WeChat is powerful and easy to use. Get started today!

Unlimited users
Unlimited chats & conversations
Free forever